Program Business Management Senior Manager -Customer Reference Data Strategy

About this role:
Wells Fargo is seeking a Program Business Management Senior Manager within the Customer Reference Data Strategy, Execution and Operations team. This role will report to the Head of Data Domain, Design & Build and will be responsible for helping oversee the strategic delivery of the cross line of business Bank Secrecy Act (BSA) / Anti-money Laundering (AML) customer data consolidation & reporting solutions.
This position is known internally as a Business Execution Senior Manager.
In this role, you will:

• Partner closely with operations teams to define and document user stories in order to address business needs
• Work closely with technology partners to document requirements and align on delivery strategy
• Manage and develop a team of Business Execution Consultants while ensuring successful planning, integration, impasse resolution, and measurement of operations with moderate to high complexity and visibility
• Engage functional leaders to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo's policies and business line objectives
• Identify potential risks when implementing change along with developing mitigation strategies and plans
• Recommend opportunities for Business Execution process improvement
• Determine appropriate strategies and actions of multiple business groups to meet moderate to high complex deliverables
• Interpret procedures and processes, and provide leadership to strategize and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk
• Collaborate with and influence functional business partners, leaders, and executive management to provide support and drive strategic initiatives for the business
• Manage allocation of people and financial resources for Business Execution
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 6+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years Management or leadership experience

Desired Qualifications:

• Strong understanding of customer experience design with a genuine passion for creating exceptional user journeys
• Proficiency in process mapping, identification of pain points / opportunities, and developing both process & systemic solutions to address said items
• Demonstrated experience applying Design Thinking principles
• Knowledge and understanding of regulatory compliance requirements surrounding Bank Secrecy Act (BSA)/Anti Money Laundering (AML) requirements.
• Demonstrated experience working closely with data engineering, analytics, governance, operations, and business leadership.
• Knowledge of data warehousing,data lakes,anddata modeling principles.
• Understanding of data governance frameworks and tools to ensure data quality, security, and compliance.
• Prior experience working in a financial services banking capacity with a well-rounded understanding of various banking areas/functions including operational risk management.
• Excellent verbal and written communication to clearly convey information, build rapport, and manage expectations with senior leaders, business groups, and remediation teams.
• Strong organizational and project management skills with demonstrated ability to manage expectations and deliver on commitments.
• Proven self-motivated and comfortable operating in large transformational programs as part of collaborative teams.

Job Expectations:

• This position offers a hybrid work schedule
• Adherence to in-office attendance expectations
• Ability to travel up to 10% of the time
• This position is not eligible for Visa sponsorship

Work Locations:
1525 W W T Harris Blvd
Charlotte, NC 28262
401 S Tryon St.
Charlotte, NC 28202
Posting End Date:
15 Nov 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.