Title: Program Assistant
Department: Social Services
FLSA Status: Non-Exempt
Reports To: Office Coordinator
Summary: Responsible for assisting the Short-Term Home Care Program and Housing Services Program, and performing office duties for the department.
Essential Functions:
⦁ Provides intake, assessment, scheduling and referral to seniors age 60 or over for their Short-term home care needs.
⦁ Develops a service plan for the consumer based on the assessment and establishes a schedule of services. Assigns Elder Care Worker(s) to perform services based on established protocol and follows up with consumers to assess the appropriateness and quality of services.
⦁ Provides information, referrals and counseling on available housing opportunities; assists clients in the application process by helping them with form completion and/or providing other needed assistance.
⦁ Maintains an effective referral system with relevant city departments, housing developers and building managers.
⦁ Provides presentations on housing-related issues; attends community meetings as assigned.
⦁ Maintains complete consumer files and completes all required data collection forms and reports.
⦁ Supports the Program Coordinator and assists with the day to day operations of the office by maintaining a clean and neat environment for clients and staffs. Replenishes office supplies as needed.
⦁ Prepares reports as required by funding sources.
⦁ Performs other duties as assigned.
Qualifications:
⦁ A high school graduate with relevant housing experience. Bachelor’s degree preferred.
⦁ Experience in providing health, social or aging services in the community.
⦁ Excellent verbal and written communication and presentation skills.
⦁ Must be self-motivated, organized and able to multitask under minim supervision.
⦁ Proficient in MS Office and the internet.
⦁ Must be bilingual in English and Cantonese. Biliterate in English and Chinese a plus.
⦁ Must be able to travel via public transportation or personal vehicle for performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.
Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law. We participate in E-Verify.
Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please call (415) 677-7600 for special assistance.
Skills Required
- High school graduate with relevant housing experience
- Experience in providing health, social or aging services
- Excellent verbal and written communication skills
- Proficient in MS Office and the internet
- Bilingual in English and Cantonese
- Valid CA driver's license and satisfactory driving record
What We Do
Self-Help for the Elderly is a private community-based non-profit organization. Our mission is to promote the independence, dignity and self-worth of seniors. We will achieve this by empowering seniors to help themselves and by providing a comprehensive range of multicultural and multilingual services. Founded in 1966, Self-Help offers a vast array of health care and social services to over 40,000 seniors and disabled adults annually in San Francisco, San Mateo, Santa Clara and Alameda counties. More than 90% of the agency’s clients are members of ethnic communities; and over 90% of Self-Help’s current staff is bilingual and bicultural in various Chinese dialects, Vietnamese, Tagalog, Spanish or Russian. All direct service staff are bilingual in at least one of the above languages and are culturally and linguistically competent to provide services to the target population. Self-Help for the Elderly has earned a reputation for employing and providing housekeeping jobs in San Francisco in the form of house cleaning services, commercial cleaning services, and job training programs. In addition, current customers have come to rely on their social services such as home health care, assisted living, hospice care, in-home care, home care assistance, senior care, adult day care, and elderly care. Proudly serving Richmond District, Sunset District, Chinatown, Nob Hill, San Mateo, Marina District, Pacific Heights, Mission District, Hayes Valley, Daly City and surrounding areas since 1966.
