Do Work That Matters. In a Culture That Means It.
Be part of a team that values connection, accountability, and real impact.
Why Access?
Because how we work matters just as much as what we do. At Access, our Culture Playbook isn’t a poster on the wall – it’s how we show up for each other and for the people we support.
You’ll be part of a team that is:
- Clear about expectations
- Supportive and accountable
- Focused on outcomes that matter to people.
And committed to helping people live the healthiest and fullest lives possible – while making sure out staff can do the same.
Location: Mt. Vernon, NY
Hours: M-F 9:30 am to 6 pm
Rate of Pay: $23.00
$5,000 Sign On Bonus (Payable according to company policy)
Ask about our tuition reimbursement plan!
Requires a Drivers License and must be able to drive personal and/or agency vehicle
OVERVIEW OF PRIMARY RESPONSIBILITES:
We are seeking a dynamic Program Assistant to support the Youth Assertive Community Treatment (ACT) Team. The Program Assistant will be responsible for managing medical records, operating and coordinating the management information system, maintaining accounting and budget records/program expenditures, performing reception activities (including triaging calls and coordinating communication between the program and people receiving services), and supporting the Program Director with program operations.
PRIMARY FUNCTIONS:
Key responsibilities and duties include:
- Maintain programmatic records and schedules in an organized manner.
- Attend meetings, take notes and minutes, and record program action plans.
- Prepare and set up meetings, including developing and distributing supporting documents.
- Enter, interpret, and monitor data in various systems (e.g., SharePoint, Cornerstone, Dayforce, CAIRS, myEvolve-Electronic Medical Record, team schedules, participant contact tracking, and other Daily Management Systems).
- Assist with daily communication, including triaging phone calls and responding to inquiries with excellent customer service.
- Maintain accounting and budget records including responsibility for monitoring and tracking use of petty cash and client service dollars.
- Support Program Director with managing medical records and responding to records requests.
- Support Program Director with ensuring regulatory, agency, and billing compliance in medical record including monitoring notes timeliness, assessment and treatment plan completion, and documentation/tracking of all participant and collateral contacts.
ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT:
- Run reports, type and prepare spreadsheets, and manage daily emails.
- Access OMH website for documents and maintain understanding of ACT Team regulations.
QUALIFICATIONS AND ATTRIBUTES:
- Proficient computer skills, including Microsoft Suite.
- Strong organizational, administrative, and clerical skills with the ability to multi-task.
- Excellent phone etiquette and customer service skills.
- Demonstrate flexibility, calmness, and effectiveness under pressure.
- Energetic, outgoing, creative, and personable.
- Ability to work effectively in a collaborative, fast-paced, and team-oriented environment.
- Drivers license required and must be able to drive personal and/or agency vehicle.
EDUCATION AND EXPERIENCE:
- Bachelors degree or Associates degree with experience
- Minimum of 1 year of experience working in a customer service setting.
- Bilingual Spanish, Haitian Creole, or Yiddish speaking a plus.
PHYSICAL CHARACTERISTICS:
These physical demands are representative of the physical requirements necessary for an employee to perform the job's essential functions successfully.
- Ability to sit or stand for long periods while using a computer.
- Able to work in an open-space office setting in close proximity to co-workers (within 3 feet).
- Must be able to move in tight spaces as needed.
- Occasional lifting of more than 5 lbs. (e.g., carrying backpack with laptop and materials).
- Able to work in open space floor plan
Must be capable to move throughout work day
An Equal Opportunity Employer, including disability and Veterans
Skills Required
- Bachelor’s degree, or an Associate’s degree with experience
- At least 1 year of experience working in a customer service setting
- Valid driver’s license and ability to drive a personal or agency vehicle
- Proficiency with computer systems, including Microsoft Suite
- Strong organizational, administrative, and clerical skills with ability to multitask
- Excellent phone etiquette and customer service skills
- Ability to work effectively in a collaborative, fast-paced, team-oriented environment
- Ability to remain flexible, calm, and effective under pressure
- Bilingual Spanish, Haitian Creole, or Yiddish language skills
What We Do
Access is the fastest growing information management provider, globally. We’ve grown through our commitment to exceeding the expectations of our clients, company and community every day. We’re dedicated to delivering the very best customer experience to our clients, growth opportunities for our team members and active involvement and service to our local communities. For businesses requiring secure, cost-effective management of paper and digital documents, Access is the responsive partner with the proven expertise to help leverage your information assets. Access delivers extensive paper and digital document services with powerful technologies, analytics, and metrics to manage the lifecycle of your documents and, unlike traditional document storage options or technology offerings that only provide a partial solution, we provide comprehensive solutions and the very best service that advance the way our 27,500 clients manage information.
