Program Assistant

The Program Assistant for Foster Care Homes provides good customer service to internal and external partners and handles clerical needs within the program.

• Provides quality customer service when greeting individuals either by phone or in person.
• Provides technical assistance with distributing and sorting mail, assembling packets, and sending and receiving of information.
• Gathers, reviews, and maintains information for files and assures compliance standards are met.
• Ensures family data is updated in SFM data management system.
• Assists with keeping children/youth and family information up to date in the data management system.
• Oversee credit card purchases and reconciles statements for approval.
• Assists with safety of the environment oversight and participates in regular meetings with Facilities Management.
• Assists in maintaining cleanliness for the physical office environment and seeks approval for projects when necessary.
• Participates and may be asked to take notes during team meetings.
• May provide relief to other offices when there are vacancies or individuals out on leave.
• Compiles training data for reports, distributes to appropriate team members.
• Completes billing invoices related to adoptive home assessments to submit to DCF for payment.
• Manages foster parent contact lists.
• Assures confidentiality of all data and information regarding children/youth and families.
• Implements Saint Francis Ministries policies and follows directives as required. Follows and adheres to all pertinent Saint Francis Ministries Standard Operating Procedures (SOP’s), rules, personnel policies, and procedures; related accreditation and licensure standards; and federal, state, and local rules, statutes, regulations, and contractual terms.
• Reports unusual incidents through appropriate Risk Management, clinical and safety channels.
• Ensures clients’ rights are protected.
• Is knowledgeable of and follows all safety procedures.

• High School diploma or equivalent
• Prefer experience with clerical duties and data collection.
• Must be 21 years of age.
• Must pass a drug screen, MVR, KBI, Child Abuse and Neglect Central Registry Clearance check and an Adult Registry Check
• FBI Fingerprint check
• Lifting requirement of 50 lbs.
• Must have valid driver’s license, acceptable driving record and reliable transportation