Join us at St. Anne’s Family Services: Making a Difference in Families' Lives
About Us: St. Anne's Family Services is dedicated to transforming lives and communities. We're committed to providing unwavering support to families, from pregnancy to parenthood and childhood to adulthood. Our work brings about life-changing transformation, and we're seeking a Program Assistant to join our team and be a vital part of this mission.
Why Choose Us:
- Making a Difference: Every day, you'll contribute to breaking the cycles of poverty and ensuring families stay together, creating a lasting impact by supporting our teams.
- Collaborative Environment: Join a passionate team dedicated to our mission, where your insights and expertise are valued.
- Professional Growth: We support your career development and offer training to help you grow.
- Community Impact: Become part of a trauma informed organization that makes a positive difference.
- Work-Life Flexibility: We offer hybrid schedules for many roles and a 9/80 work schedule.
Salary and Benefits:
- Pay Range: $18.26-23.00/hourly
- Paid Time Off: 10 paid holidays, and a generous PTO policy
- Employee Assistance Program (EAP)
- Medical, Non-Stop Benefits Card (we pay for most medical services and copays!)
- Dental, and Vision Insurance, Pet Insurance
- Chiropractic and Acupuncture services, 20+ visits per year
- Disability Insurance
- 403(b) Retirement Plan
- 403(b) Company Match
- Flexible Spending Accounts (FSA)
- And more!
Compensation: In accordance with California law, the expected salary range for this position is posted with this position. The actual compensation will be determined based on experience and other factors permitted by law.
About the Program: Residential Treatment Program (STRTP): This short-term residential therapeutic program provides services to pregnant, parenting, and at-risk young women (and their children) ages 13-18 in the foster care and/or juvenile justice system. These youth are typically placed by the Los Angeles County Department of Children and Family Services (DCFS) or Probation Department.
Role Summary: The Program Assistant greets residents and visitors, insures only authorized persons move beyond the badge door and into the Residential area. This person answers and forwards phones calls, takes messages, checks out vehicles to staff, tracks electronic data and files. This person must be flexible and may cover other departments as needed.
- Schedule: (9/80 with a flex day)
- Sunday-Wednesday 1:00pm-10:30pm with a flex Thursday
- Work Location Requirement: Based on operational needs, employees may be assigned to work at either 155 N. Occidental Blvd or the I-STRTP location at 134 N. Occidental Blvd, Los Angeles, CA 90026, located across the street. Flexibility to work at either site is required.
Duties and Responsibilities:
- Maintain a pleasant environment in the badge door area for the residents, staff of visitors of St. Anne’s.
- Ensure proper sign in and out of residents’ community passes.
- Announce the evacuation of the building during fire alarms and direct emergency personnel in the event of a facility or individual emergency.
- Ensure only authorized residents, staff or guests move beyond the badge door.
- Fill in and answer the main switchboard phone and transfer calls to appropriate parties.
- Keep the Residential check-in area organized and presentable. Report items in the visiting rooms requiring cleaning or maintenance to appropriate person.
- Be familiar with fire panel, conducting fire drills and evacuating building.
- Actively direct emergency personnel in the event of a facility or individual emergency.
- As part of a multi-disciplinary team, maintain a structured residential program for residents through the administration of discipline and setting limits for behavior.
- Maintain confidentiality as required by St. Anne’s, licensing, HIPPA, and other regulatory agencies.
Qualifications
- A minimum of a High school diploma.
- Experience with Microsoft Office, Excel, Outlook.
- Must have great customer service skills and a warm and friendly personality.
- Experience working a receptionist position, preferred.
- Bilingual in Spanish, preferred.
St. Anne's Family Services is an equal opportunity employer and encourages candidates from all backgrounds to apply!
Skills Required
- High school diploma or equivalent
- Experience with Microsoft Office, including Excel and Outlook
- Great customer service skills and a warm, friendly personality
- Ability to work the 9/80 schedule (Sun-Wed 1:00pm-10:30pm with flex day) and be flexible to work at either listed Los Angeles site
- Familiarity with fire panel operation, conducting fire drills, and emergency evacuation procedures
- Experience working in a receptionist or switchboard role
- Bilingual in Spanish
- Maintain confidentiality per HIPAA, licensing, and regulatory requirements
St. Anne's Family Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about St. Anne's Family Services and has not been reviewed or approved by St. Anne's Family Services.
-
Healthcare Strength — Health coverage includes medical, dental, vision, life/AD&D, disability, and an Employee Assistance Program, with FSAs available. Wellbeing extras such as an onsite gym and wellness-oriented offerings are also noted.
-
Retirement Support — A 403(b) plan with employer contribution or match is offered, bolstering long‑term financial security. Feedback suggests this is a consistent element of the total rewards package.
-
Flexible Benefits — Scheduling flexibility such as a 9/80 workweek and hybrid options applies to some positions. This flexibility may help balance compensation tradeoffs for certain roles.
St. Anne's Family Services Insights
What We Do
St. Anne’s mission is to work together to build safe, nurturing and resilient families—from pregnancy to parenthood and from childhood to adulthood—for generations to come. We want our families to experience the health and security they deserve so their children can thrive, creating loving homes and opportunities in their lives as they grow. By providing critical services and programs to more than 2,600 families we can be an agent of change to help eliminate generational poverty. Opened in 1908 as a safe refuge for unwed mothers, St. Anne’s has evolved into one of the most highly regarded social-service agencies in the country. We offer residential care, transitional and supportive housing, family education and mental health services, early childhood education and workforce development. These comprehensive and intergenerational programs break cycles of homelessness, poverty, neglect and abuse for the most vulnerable families in Los Angeles. We build thriving families and brighter futures. St. Anne’s is accredited through the Council on Accreditation (COA). COA accreditation means that our organization’s programs, services, administration, and management have been rigorously evaluated and meet best practice standards.
.jpeg)
