Program Assistant - Restored Creations

Position Description

Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry whose designated purpose is religious.  We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping those experiencing homelessness and those in need.  Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission Ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment upon hire and continuously while employed.  Employees are encouraged and expected to share the Gospel as opportunities arise.

Job Title: Program Assistant – Restored Creations

Exempt/Non-Exempt: Non-Exempt  

Reports to: Program Manager

Full or Part-time: Part-time  

Team:  Restored Creations

 

Position Summary:

The Program Assistant works with the guests of Wheeler Mission programs alongside our Case Managers to ensure all elements of programs are completed. This position collaborates with Restored Creations, our candle-making social enterprise run by long-term program participants, to assist with various tasks and activities that promote the success of our guests. This position will work 20-24 hours with Restored Creations. Collaborates across teams.

Qualifications

Key Duties and Responsibilities

Brief description of duties in order of priority

 

Daily Resident Support: Assists with the daily operation of Restored Creations and creates a welcoming environment with a focus on: 

• Providing training in all aspects of production of Restored Creations products
• Answering questions and assisting with helping solve routine problems.
• Listening to the guests and assisting as appropriate or escalating concerns to the program manager or other managers.
• Resolving conflicts and serves as a calming influence by using a Biblical model and de-escalation techniques.
• Assisting Program Manager with evening and weekend activities including transportation of guests to events, and activities using a Wheeler vehicle.
• Assisting with special events and other program duties as assigned.

 

Group Facilitation: Assists with program elements to support the spiritual and practical needs of guests:

• Leads devotions and prayer
• Helps with skill development
• Models the skills we are teaching our guests.

Administrative Responsibilities: Performs a wide variety of administrative tasks to support the program operations which includes:

• Conduct pre- and post- assessments for every guest as the enter/graduate program
• Track guest training hours and accurately document/report hours.
• Participation in daily, weekly, and other regular program meetings.
• Completing paperwork, incident reports, answering email, and keeping on top of required reporting.
• Maintaining product and supplies inventory, ensuring managers know when supplies need to be ordered and seeing that no item is out of stock.
• Oversees fulfillment of online and retail orders.
• Making deliveries to retailers and online orders to the post office/UPS.
• Overseeing production and quality control to ensure Restored Creations products are made with high integrity and quality.
• Communicating in a timely manner with supervisors; skilled in written and verbal communication.

                                                         

Other: This position will often require flexibility. The Program Assistant may be required to serve in other areas of the ministry when needs arise.

REPORTING RELATIONSHIPS: Program Manager for Restored Creations

 

This position has no direct reports but assists others in the program with guest supervision.
Competencies Required

 

Unique for this job

Unique for this job

For managers of people

Adaptability

Organizational Agility

Builds Effective Teams

Guest/Customer Focus

Collaboration

Delegates

Emotional Intelligence

Listening

Develops Staff

Compassion

Patience

Directs Staff

Timeliness

Conflict Resolution

Communicates Effectively

Communicates Effectively

Detail-Oriented

Solves Problems

Inventory Management

Gives Performance Feedback

  MINIMUM QUALIFICATIONS:

Education/Experience:

• Familiarity with the Wheeler Mission program focus and our guests’ experiences strongly preferred.
• 1+ years of successful, recent work experience, demonstrating dependability and strong work ethic.
• Ability to be flexible for different shifts, work hours, or occasional weekends as needed.
• Demonstrated desire to learn, grow and develop in previous roles and situations.
• Demonstrated ability to learn software systems that support role and WM operations.
• 1+ years general experience in a non-profit program department, preferred.
• Experience with addiction support, mental health issues, and trauma support, preferred.

 

Required Knowledge Areas for Success (may be developed on the job):

• Guest Relations
• Conducting Bible Studies
• De-escalation, Trauma Informed Care, Mental Health Support

 

Technical/Software Knowledge:

• Basic Proficiency in Microsoft Office Suite, including email and Word
• Basic Proficiency in Mission Tracker Software and Pay Com 

Mission Alignment:

• Belief in the inerrancy of the Holy Bible
• Follows the Four Pillars of grace-based, trauma informed, strengths focused and Christ centered environment.
• Adherence to WM Employee Policies
• Alignment with WM values

• Christ-Centered Purpose
• Faithful Stewardship
• Excellence
• Grace and Truth

Physical Requirements:

To perform the essential job functions of this position, a candidate must be capable of performing many physical functions including: 

1. Walking short distances with the ability to ascend and descend stairs.
2. Physical dexterity sufficient to type and operate standard office equipment.
3. Physical ability to perform normal office functions with the endurance to remain standing for long periods of time.
4. Strength to lift office supplies and equipment up to 40 pounds or more.
5. Ability to drive a vehicle with multiple occupants in a city environment.

Other Requirements for Employment

• Must possess a valid state-issued driver’s license and have a driving record without major moving violations, including convictions for DUI, Reckless Driving, or Driving While Suspended. Must be insurable according to standards established by Wheeler Mission’s risk management insurance agency.       
• Conflict of Interest Policy
• Confidentiality Policy
• Post-offer acceptable background check required for all positions
• 1+ years of sobriety
• All employees must sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol. Candidates must submit to and pass a drug and/or alcohol test. This drug and/or alcohol testing may occur at any time after the applicant receives a conditional offer of employment. 

 Disclaimer: Although WMM has attempted to accurately and thoroughly describe this position, WMM reserves the right to change the same, including to change, add to or subtract from the duties outlined, within the sole discretion of WMM, at any time, with or without advance notice.  This position description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.”  The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities