JOB DESCRIPTION
JOB TITLE: Program Assistant
FLSA: Non-Exempt
DIVISON: Services
SUMMARY: The Program Assistant interacts efficiently and effectively with diverse population of a 200+ bed men’s homeless shelter. The Program Assistant is responsible for maintaining professional communications to administrative staff, housing staff, facilities staff, residents and community partners.
DUTIES & RESPONSIBILITIES:
- Greets all residents and visitors reporting to administration and directs them appropriately.
- Performs administrative duties such as typing reports, letters, memos, etc.
- Handles phones, faxes, and reservations for meeting rooms.
- Assists with ordering office supplies and maintaining office inventory.
- Maintains accurate records, prepares reports and facilitates the flow of necessary paperwork throughout the facility.
- Prepares work orders for facilities and follows up on the progress and updates the system when completed.
- Assists in setting up and maintaining databases relating to the programs and provide relevant technical assistance with all placements, closeouts, and sanctions of all residents.
- Coordinates donation deliveries and maintains donation “wish list” of needed items.
- Works closely with van driver to arrange transportation.
- Monitors resident use of computers, phones and access to administration area.
- Assists case management with filing.
- Other duties as assigned.
EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:
Associates degree preferred, High School Diploma/GED Required. Requires strong verbal, written and computer skills. Must have the ability to multitask while remaining focused. Bilingual (Spanish) a plus.
AGENCY PROFILE & EMPLOYEE EXPECTATIONS:
Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)
OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA):
The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.
Skills Required
- High School Diploma or GED
- Associate's degree
- Strong verbal and written communication skills
- Proficient computer skills and ability to maintain databases
- Ability to multitask while remaining focused
- Bilingual Spanish
What We Do
Westhab’s mission is: Building Communities. Changing Lives. We build communities by developing high-quality affordable housing, and we change lives by delivering a broad range of services designed to help people and communities thrive. The sum of our efforts is a comprehensive community development approach that transforms neighborhoods and delivers hope and opportunity to our neighbors who are most in need. Since our founding in 1981, Westhab has built 1,094 affordable housing units, moved 9,149 households from homelessness to affordable housing, placed 8,099 people into employment, and delivered services to over 10,000 homeless and at-risk youth. We invite you to join us and help us deepen our impact as we serve more people in more communities than ever before.
