Program Assistant, Friendly Visiting Program (53064)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under the general supervision of the Friendly Visiting Coordinator, the Program Assistant is responsible for assisting in all administrative/clerical tasks at the program. Additionally, the Program Assistant will assist with recruiting volunteers, client follow-ups, and outreach, while providing support for all programming at the Friendly Visiting Program. Specific duties and responsibilities include: 

• Assist with the volunteer recruitment process i.e., screening, reference checks, etc.
• Assist with monitoring calls to clients and volunteers as needed
• Assist with data entry i.e., case notes, units, etc.
• Assist with organizing, filing, copying, scanning, faxing, mailing, etc.
• Assist with the coordination and expedition of volunteer recognition events.
• Assist with volunteer outreach within and outside of the catchment area.
• Assist in the collection of units of service from volunteers.
• Other related duties as required by the Friendly Visiting Coordinator and Management.

COMPETENCIES

• Demonstrated knowledge of and a genuine concern for the physical, mental, and emotional needs of older persons
• Basic computer skills, abilities, and knowledge with the ability to learn database maintenance
• Strong organization skills with attention to detail
• Strong communication skills and customer service oriented
• Ability to read, write, and speak English
• A self-starter with a positive attitude and willingness to help others
• Ability to work independently and collaboratively as a team
• Ability to be flexible and adaptable with assigned work schedules and tasks
• Commitment to RiseBoro’s mission, vision, and values  
• Ability to understand the concepts of institutional and structural racism/bias; ability to understand their impact on underserved and underrepresented communities 
• Demonstrated commitment to supporting communities that have experienced systemic oppression i.e. people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.  

EDUCATION AND EXPERIENCE

• High School diploma or equivalent required
• A minimum of one (1) year of related experience working with older adults preferred

is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.