JOB DESCRIPTION
JOB TITLE: Program Assistant
DEPARTMENT: Emergency Housing Apartment Program (EHAP)
FLSA: Non-Exempt
LOCATION: Bronx, NY
REPORTS TO: Service Coordinator
SALARY: $38000.00 -$42000.00 Annual
SUMMARY: Westhab seeks a program assistant to support the operation of the Emergency Housing
Apartment program (EHAP).
DUTIES & RESPONSIBILITIES:
• Manages, tracks, and reports facility census.
• Ensures accessibility to program staff by continuous knowledge of their whereabouts.
• Maintains demographic and other needed information regarding residents for use in census
management and statistical reporting through ClientTrack HMIS and other databases.
• Greets all residents and visitors reporting to administration and directs them appropriately.
• Maintains accurate records, prepares reports and facilitates the flow of necessary paperwork
throughout the facility.
• Ensures all correspondence is handled appropriately.
• Assists with ordering office supplies and maintaining office inventory.
• Provides administrative support to facilities staff as directed.
• Coordinates donation deliveries and maintains donation “wish list” of needed items
• Performs administrative duties such as typing reports, letters, memos, and flyers.
• Handles phones, faxes, copies, scans, and reservations for meeting rooms.
• Ensure the office bulletin boards are updated with employment/training opportunities and
apartment listings on a weekly basis
• Other duties as assigned.
EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:
Associates degree preferred and at least 2 years’ experience in customer service or clerical related
position. Must have strong word processing skills; ability to learn new databases with ease; excellent oral
and written communication; pleasant disposition; good customer service skills. Fluency in Spanish is highly
desirable.
AGENCY PROFILE & EMPLOYEE EXPECTATIONS:
Westhab is a prominent community development organization, providing housing and supportive
services for more than 10,000 of the most vulnerable members of our community each year. We are
staffed by an extraordinary group of hard working professionals that are fully committed to our mission
- Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff
are high. We believe that the people and the communities that we have the privilege to serve deserve
our very best every day. We are a results-driven organization that focuses on empowerment and impact.
If you want to apply for this opportunity, it should only be because you feel ready for the challenges and
expectations that come with joining this kind of team. (EOE)
OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA):
The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working
conditions to workers by setting and enforcing standards and by providing training, outreach, education
and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition
to keeping our workplaces free of serious recognized hazards.
Monday - Friday 9:00 AM - 5:00 PM
Full Time - 35 hour work week
Skills Required
- Associates degree
- At least 2 years' experience in customer service or clerical related position
- Strong word processing skills
- Ability to learn new databases with ease
- Excellent oral and written communication
- Pleasant disposition and good customer service skills
- Fluency in Spanish
What We Do
Westhab’s mission is: Building Communities. Changing Lives. We build communities by developing high-quality affordable housing, and we change lives by delivering a broad range of services designed to help people and communities thrive. The sum of our efforts is a comprehensive community development approach that transforms neighborhoods and delivers hope and opportunity to our neighbors who are most in need. Since our founding in 1981, Westhab has built 1,094 affordable housing units, moved 9,149 households from homelessness to affordable housing, placed 8,099 people into employment, and delivered services to over 10,000 homeless and at-risk youth. We invite you to join us and help us deepen our impact as we serve more people in more communities than ever before.
