Program Assistant (52207)

POSITION SUMMARY:

Person in this position will provide general program support for individuals receiving treatment and/or intervention services for substance abuse issues. Support services to clients and staff, include, but are not limited to, UA collection/observation and perform day-to-day administrative, clerical and data entry functions, etc. Other duties may be assigned, as needed. 

ESSENTIAL JOB FUNCTIONS:

• Answer incoming phone lines and distribute messages.
• Provide general administrative/clerical support for Program, including photocopying, faxing, filing, and maintaining electronic documentation systems.  
• Receive, sort, and distribute mail and faxes.
• Compile and enter data of all required documentation.
• Monitor and maintain office supplies inventory and submit requests for repairs when necessary.  
• Prepare orders for office supplies sent to Accountant. 
• Participate with intake and discharge documentation of clients, as assigned.
• Maintain organization and security of clients’ open and closed files.
• Assist with preparation and coordination of clients’ graduation and certificates.
• Distribute copies of staff schedules.  
• Attend and take minutes of staff meetings, as assigned.
• Maintain client rosters, as required.
• Establish helping relationships with clients and staff characterized by warmth, respect, genuineness, and empathy.
• Facilitate clients’ engagement in treatment and recovery processes to enhance motivation for change.
• Promote client knowledge, skills and attitudes that contribute to positive behavior change, according to program guidelines.
• Work appropriately with clients to recognize and discourage all behaviors inconsistent with program rules and regulations.
• Protect clients’ rights to privacy and confidentiality in all treatment situations and recordkeeping.
• Provide services appropriate to personal and cultural identity and language of clients and their families.
• Understand importance of reporting any suspected incidents of child abuse or neglect and promptly report any such incidents to supervisor on site.
• Embrace and embody mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation.
• Perform other duties, as assigned.

ESSENTIAL QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Computer proficiency with Microsoft Office products
• Ability to act in professional manner with staff and clients.
• During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.

EDUCATION and/or EXPERIENCE:

• Minimum 2 years of clerical/administrative experience required.
• Minimum 2 years of experience as receptionist preferred.

• High School Diploma or equivalent 

LICENSURE/CERTIFICATION:

• None

WORKING CONDITIONS:

• Work is performed primarily in professional, office setting.
• Regular attendance is required. Working overtime may be required and essential to perform job duties at times.

WestCare is an Equal Opportunity Employer. Employment at WestCare is contingent upon
successful completion of a pre-employment drug test,
pre-employment physical and criminal background check