The Role
Lead end-to-end delivery of Qualtrics Engage programs, acting as SPOC for clients and stakeholders. Manage integrated project plans, budgets, risks, RAIDD, change control, resources, QA/UAT, and launch. Establish governance, run kickoffs and status meetings, oversee survey/dashboard/workflow builds, ensure sign-offs, and transition to managed services. Support business case and benefits tracking. Qualtrics certification is a plus.
Summary Generated by Built In
Job Summary
We are looking for an experienced Program Architect – Qualtrics/Medallia to lead end-to-end delivery of enterprise Qualtrics CX/EX implementations. This role is more strategic than a traditional Project Manager and requires strong expertise in Qualtrics implementation, solution consulting, stakeholder management, and program governance.
The ideal candidate will act as a trusted advisor to clients, understand business problem statements, recommend the right Qualtrics solutions, and ensure successful project execution from presales through deployment. The candidate should have a strong project management background along with deep knowledge of the Qualtrics platform.
We are looking for an experienced Program Architect – Qualtrics/Medallia to lead end-to-end delivery of enterprise Qualtrics CX/EX implementations. This role is more strategic than a traditional Project Manager and requires strong expertise in Qualtrics implementation, solution consulting, stakeholder management, and program governance.
The ideal candidate will act as a trusted advisor to clients, understand business problem statements, recommend the right Qualtrics solutions, and ensure successful project execution from presales through deployment. The candidate should have a strong project management background along with deep knowledge of the Qualtrics platform.
Job Description:
Program Architect (Qualtrics/Medallia)Location: Mumbai
Shift: Night Shift
Experience: 10+ Years
Key Responsibilities- Lead end-to-end delivery of Qualtrics/Medallia implementation projects from pre-sales through project closure, ensuring delivery within agreed scope, timeline, budget, and quality.
- Act as the Single Point of Contact (SPOC) for clients and internal stakeholders, ensuring effective communication and expectation management.
- Provide strategic program support aligned with clients' Customer Experience (CX) and Employee Experience (EX) transformation objectives.
- Collaborate with technical architects, integration teams, and business stakeholders to deliver scalable Qualtrics/Medallia solutions.
- Establish project governance, define roles, responsibilities, decision rights, and RACI matrices to ensure successful project execution.
- Develop, maintain, and track integrated project plans, milestones, dependencies, and project documentation.
- Own project financials, including budget tracking, resource utilization, forecasting, billing milestones, and cost optimization.
- Identify project risks proactively, manage RAIDD (Risks, Actions, Issues, Decisions & Dependencies), and drive timely escalations.
- Lead project kick-offs, discovery workshops, weekly governance meetings, status reviews, and solution walkthroughs.
- Oversee the implementation, validation, and quality assurance of Qualtrics/Medallia surveys, dashboards, workflows, and integrations.
- Manage scope changes through structured change control, impact assessments, and stakeholder approvals.
- Plan and manage internal and external resources, including cross-functional teams and third-party vendors.
- Ensure quality through defined acceptance criteria, UAT coordination, defect management, and continuous process improvement.
- Drive project closure, client sign-off, documentation handover, CSAT collection, lessons learned, and transition to support/managed services.
- 10+ years of experience in technology implementation with proven experience as a Technical Lead/Program Lead.
- 4+ years of hands-on experience with Qualtrics and/or Medallia implementations (experience in either platform is acceptable).
- Strong expertise in enterprise integrations, APIs, middleware, and cloud-based implementations.
- Experience managing multi-country/global implementation programs.
- Strong Project & Program Management experience with PMP Certification preferred.
- Proven experience managing client-facing implementations across global teams.
- Excellent stakeholder management, communication, and leadership skills.
- Experience working in Night Shift supporting global clients.
- Willingness to work from Mumbai location.
Location:
DGS India - Mumbai - Thane Ashar IT ParkBrand:
MerkleTime Type:
Full timeContract Type:
PermanentSkills Required
- End-to-end program/project delivery experience (presales through closure)
- Client-facing single point of contact and stakeholder management
- Integrated project planning, schedule, milestone and dependency management
- Budget, cost management, forecasting, billing and invoicing oversight
- Risk, Action, Issue, Decision, Dependency (RAIDD) identification and mitigation
- Change control and configuration management experience
- Experience overseeing survey, dashboard, and workflow design, QA and UAT
- Resource planning and vendor/partner coordination
- Governance setup including RACI, roles, decision rights
- Business case and benefits tracking (as applicable)
- Qualtrics certifications
dentsu Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dentsu and has not been reviewed or approved by dentsu.
-
Parental & Family Support — Paid parental leave at full pay and caregiver supports (including backup care) are emphasized as standout elements. Feedback suggests family-oriented benefits are a strong part of the package.
-
Leave & Time Off Breadth — Flexible or unlimited PTO, extensive paid holidays, and a year-end office closure are established components. Feedback suggests time-off policies are generous and add meaningful flexibility.
-
Retirement Support — A large, established 401(k) plan with employer matching is clearly documented. Feedback suggests retirement benefits feel competitive and straightforward.
dentsu Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next
