What this Job Entails:
The Program Analyst II is responsible for ensuring the timely and correct delivery of machines to data centers across the world. The Program Analyst will play an integral role in ensuring that services continue to run and scale along with our customers’ needs. Along with significant execution responsibilities, the Program Analyst will also participate in process sustainability and improvement initiatives, thus playing a key role in program evolution. The Analyst will need to operate on multiple levels in order to be successful; an understanding of weekly schedules and cadences will drive the execution work, but a willingness to absorb context and appreciate the nuances of builds will ensure that the organization's fleet is optimized.
Scope:
Applies company policies and procedures to resolve a variety of issues
Works on problems of moderate scope
Receives general instructions on routine work and detailed instructions on new projects
Your Roles and Responsibilities:
Engage in enforcing program process and policies during execution of program analysis services
Load program data into Machine Database (“MDB”) and execute changes to orders
Assist in identifying accurate top-level-assembly (“TLA”) part numbers to build orders
Support data management and analysis for any ad-hoc projects as requested
Monitor and track status of builds, identify exceptions, respond to customer inquiries and escalations
Validate orders and load into supply chain execution system, including filing requests for new part numbers for final rack and server assemblies
Triage and communicate to appropriate leader any orders tracking late or customer delivery escalations
Responds to customer inquiries for order status
Triage and communicate to Builds Program Lead of documentation of process gaps and inefficiencies in policies or data flow related to loading builds
Assists with orders validated and loaded into the supply chain execution system, including filed requests for new part numbers for final rack and server assemblies.
Help to maintain detailed tracking of all orders to monitor progress against projected delivery schedules
Assist with triage and email communication to appropriate lead of any order tracking
Respond to customer inquiries for order status
Triage and communicate customer delivery escalations to program lead customer delivery
Assist with documentation of process gaps and inefficiencies in policies or data flow related to loading builds
Help to create reports of weekly on results from: program analysis, services provided, including number of builds successfully loaded, number of builds blocked and issues encountered and/or resolved
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Very strong attention to detail and demonstrated ability to self-audit
Capacity to execute across multiple platforms and tools
Strong verbal and written communication skills
Ability to work closely to a schedule and report on risks
Microsoft Excel and/or Google spreadsheets experience
Preferred Qualifications:
Knowledge of server and machine builds
Strong analytical, problem-solving, negotiation and organizational skills.
Proven project management, interpersonal and communication skills, with high attention to detail
Passion for functioning in an ambiguous and evolving environment.
Familiarity with operations execution
Understanding of project management
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Skills Required
- Bachelor’s degree from a four-year college or university, plus 2 to 5 years of related experience and/or training, or an equivalent combination of education and experience
- Ability to build productive internal and external working relationships
- Ability to exercise judgment within defined procedures and practices
- Very strong attention to detail and demonstrated ability to self-audit
- Ability to execute work across multiple platforms and tools
- Strong verbal and written communication skills
- Ability to work closely to schedules and report risks
- Experience with Microsoft Excel and/or Google Sheets
- Knowledge of server and machine builds
- Strong analytical, problem-solving, negotiation, and organizational skills
- Proven project management, interpersonal, and communication skills
- Ability to function in an ambiguous and evolving environment
- Familiarity with operations execution
- Understanding of project management
Astreya Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Astreya and has not been reviewed or approved by Astreya.
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Healthcare Strength — Health coverage includes multiple medical plan options plus dental and vision, complemented by FSAs, an EAP, disability and life insurance, and wellness programs. Feedback suggests these offerings provide solid core protection across many roles.
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Wellbeing & Lifestyle Benefits — Client-site amenities at some large tech campuses can add non-cash value such as meals or on-site perks that enhance the day-to-day experience. Wellness Days and access to learning resources and tuition reimbursement further support overall wellbeing.
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Flexible Benefits — Choice among medical plan types and tax-advantaged accounts enables some customization to individual needs. Some roles also offer remote or flexible work, adding practical flexibility to the total package.
Astreya Insights
What We Do
Astreya is the leading IT solutions provider for some of the world's most recognizable and innovative organizations. Our journey started in 2001 in the heart of Silicon Valley and reaches thirty-three countries with over 2200+ IT professionals. We enable businesses to make better decisions, achieve operational efficiency and gain a competitive edge. The Astreya advantage is centered around focus and clear- vision, world-class talent, and innovative technology: Creativity is in our DNA. Our dedicated Software and Service Innovation teams bring best-in-class technology and tools to bear for our clients.
