About Global University Systems (GUS)
Global University Systems is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement.
Job Purpose
The Program Advisory Coordinator is responsible for being the first point of contact for prospective students, validating their intent and eligibility, and ensuring they are guided efficiently to the right advisory support.
The role includes proactive outreach, information gathering, managing follow-up communication, and warm-transferring qualified prospects to Student Advisors.
This role plays a critical part in improving student engagement and conversion by ensuring Advisors focus on high quality, high intent leads.
Principal Responsibilities
Proactive outreach to prospective students via phone, email, and messaging tools, connecting with up to 100 students per day.
Conducting qualification checks to validate citizenship, residency, course eligibility, and interest level.
Applying a defined outreach cadence (calls, emails, SMS) and maintaining SLA compliance on your assigned prospective students to ensure all prospective students receive timely follow-up.
Accurately logging call outcomes and disposition details in Salesforce.
Warm transferring qualified students to the next available Student Advisor.
Maintaining a high level of data quality and strictly following communication compliance guidelines.
Supporting continuous improvement to enhance conversion performance and student experience.
Meeting and achieving Key Performance Indicators as set by leadership, including but not limited to: speed to contact, volume of calls, and conversion rate to enrolment.
Collaboration with other teams as needed to deliver high-quality service to our prospective students.
Ensuring that all activities adhere to institutional policies, industry regulations, and the highest ethical standards.
Desired Profile
Minimum Qualification
Bachelor’s degree in a related field is preferred.
Any certification in consultative selling or sales.
Skills
Exceptional verbal and written communication skills, meeting a minimum of CEFR C1.
Strong interpersonal and relationship-building skills.
Adept at using virtual communication tools, including email and phone.
Detail-oriented with excellent organizational skills.
Ability to work independently and as part of a team.
Relevant Experience
1 - 2 years of relevant experience.
Prior experience in student admissions or educational counselling is an advantage. Experience with overseas institutes/immigration will be preferred.
Familiarity with customer relationship management (CRM); the Salesforce system is a plus.
Proven customer service skills and an excellent communicator.
Outstanding administrative and organizational skills, with the ability to deliver against several priorities.
Excellent presentation skills, with accuracy, attention to detail, and a methodical approach.
Other Information
Please note this position is only available on our consultancy agreement.
The post holder will be asked to undertake different or additional duties in line with business requirements at the request of their line manager. There is an expectation that all employees will maintain the values of the Group and comply with the Code of Conduct, as well as equality and diversity, health and safety, and safeguarding policies. There will be a need to undertake extensive business travel. Over time, the nature of the job may change. Consequently, GUS reserves the right to revise this job description from time to time and will consult with the job holder at the appropriate time
Skills Required
- Any certification in consultative selling or sales.
- Bachelor's degree in a related field.
- Exceptional verbal and written communication skills (minimum CEFR C1).
- Strong interpersonal and relationship-building skills.
- Adept at using virtual communication tools, including email and phone.
- Detail-oriented with excellent organizational skills.
- Ability to work independently and as part of a team.
- 1 - 2 years of relevant experience.
- Prior experience in student admissions or educational counselling.
- Experience with overseas institutes/immigration.
- Familiarity with CRM systems.
- Familiarity with Salesforce (preferred).
- Proven customer service skills and excellent communicator.
- Outstanding administrative and organizational skills, able to manage multiple priorities.
- Excellent presentation skills, accuracy, attention to detail, and methodical approach.
What We Do
Global University Systems (GUS) is a Netherlands-based corporate group that owns and operates a diverse international network of private higher education institutions across Europe, North America, Asia, and the Middle East. It provides accredited undergraduate and postgraduate degrees, professional qualifications, and language courses, serving over 120,000 students globally and reaching millions more learners through its digital education platform, FutureLearn.
