Program Administrator

POSITION SUMMARY:
This position supports the work of the YMCA of the Rockies, Estes Park Center, which operates a mission-based family and group conference and retreat center, serving more than 150,000 guests annually. The Program Administrator is primarily responsible for marketing programs, coordinating group programs, and overseeing special events.

OUR MISSION AND CULTURE:  
We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds a healthy spirit, mind, and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires, and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other. 

ESSENTIAL FUNCTIONS:

• Compile, edit, produce, and distribute the weekly and seasonal activity guide and other promotional materials.
• Maintain and monitor software activity registrations. 
• Monitor website and online activity database to ensure program information is accurate.
• Work with the marketing department to promote and advertise programs.
• Assist the Sweet Memorial Desk Attendants.
• Assist Program Managers as needed, including support for program coverage.
• Manage group registration for programs, including online sign-up, selection and outfitting of programs, waivers, and paperwork required for activity confirmations, and payments.
• Work with Conference and Group Sales for financial accuracy and communication with groups.
• Work with Program Managers to schedule and tailor programs for different groups.

REQUIREMENTS/QUALIFICATIONS:

• Must possess and maintain current CPR and First Aid certifications.
• Excellent interpersonal and customer service skills. 
• Advanced knowledge of computers for maintaining databases, spreadsheets, and providing general correspondence.  Knowledge of Microsoft software (i.e., Word, Excel, and Publisher)
• Must be extremely organized with impeccable accuracy and attention to detail, and the ability to complete tasks in a timely and efficient manner. 
• Ability to work independently, take initiative, be self-directed, and make good decisions.  
• Ability to communicate visually and orally, while fluent in speaking, writing, and reading English.
• Manage and prioritize multiple tasks and challenges simultaneously, in a busy office environment with frequent interruptions, distractions, and deadlines.
• Must be able to work a flexible schedule as the hours may vary and will include weekends, evenings, and holidays.
• Promote a cooperative, positive, and problem-solving atmosphere at all times.
• Ability to operate office equipment: computer, telephone, copier, scanner, label maker, etc.
• Excellent keyboard, data entry, bookkeeping, cashiering, and organizational skills.  
• Ability to oversee and complete projects in a timely manner. 
• Possess a valid, USA state-issued driver’s license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles. 
• Possess stamina to work in the work environment described herein.
• Enthusiasm for constant Program Department development and offerings.

GENERAL YMCA OF THE ROCKIES REQUIREMENTS:

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions. 
• Uphold the YMCA of the Rockies Mission, policies, and programs. 
• Possess and demonstrate excellent customer service skills, for example, friendly, personable, helpful, patient, and professional. 
• Support the YMCA of the Rockies' safety program. Promote safe work practices and a safe environment for guests, members, and staff. 
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community. 
• Attend required abuse of risk management training and report suspicious or inappropriate behaviors and policy violations. 
• Commitment to diversity, equity, inclusion, and antiracism is required. 
• Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership. 
• Must meet acceptable criminal background check standards. 
• All other duties as assigned. 

WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical demands described here are representative of thoserequired ofy an employee to successfully perform the essential functions of this job.  

• Be able to bend, stoop, kneel, walk, and hike on uneven terrain for 2 miles. 
• Ability to climb stairs, frequently get up and down from the desk, and move through lodges and meeting facilities.
• The employee needs sufficient strength, agility, and mobility to perform essential functions and to supervise activities in a wide variety of indoor and outdoor locations.
• The employee must be able to regularly lift and/or move up to 30 pounds.  
• The noise level in the work environment is usually fairly high. 

Note: Employees are held accountable for all duties of this job.
This job description is not intended to be an exhaustive list of all duties, responsibilities,
or qualifications associated with the job.

ADDITIONAL INFORMATION: 
YMCA of the Rockies is a Praesidium-accredited organization. The YMCA of the Rockies hiring process reflects the values and goals of Praesidium and other accredited organizations. For more information regarding Praesidium accreditation, please visit https://www.praesidiuminc.com/.  

• Health, dental, and life insurance
• Generous PTO/Vacation
• Participation in YMCA Retirement Fund (an additional 12% contribution by YMCA after 2 years employment)
• Employer owned rental housing may be available nearby - Contact Human Resources for more information
• YMCA of the Rockies membership
• Discounted childcare, summer day camp, and summer overnight camp
• Discounted nights at YMCA of the Rockies lodges for friends & family
• Ski and golf passes to nearby resorts & courses
• Free or discounted gear rentals for outdoor adventures
• View all YMCA of the Rockies employee perks by visiting here.