Job Description
As an Enterprise Program Administrator, your primary responsibilities will be to work with your assigned customers, service vendors, and others as the need arises, to meet the customer's service requirements. This will include scheduling Preventive Maintenance and repair services, ensuring that service requests are acted on in a timely manner, and responding to customer requests and inquiries. You may also be responsible for recommending vendors, administering procurement functions, and reporting costs.
Principal Duties and Responsibilities:
- Schedule on-site repair for contract, warranty, and trade requests.
- Schedule all Preventive Maintenance and Compliance Services.
- Maintain and use accurate coding standards to ensure data accuracy.
- Has ownership of Support delivery for the assigned customer.
- Communicate with the customer to clearly identify and set expectations, address any expectation issues, and keep customers updated on the status of their calls.
- Handles customer feedback and communication.
- Communicates with and leads schedules with 3rd party service providers.
- Development of customer relationships, often requiring tact, persuasion and negotiation skills.
- Directly contact External and Internal Customers of all levels.
- Initiates partner concern to Support Management of Customer issues.
- Solves a variety of problems varying in complexity, involving multi-departments.
- End-to-end service management.
- Understand service management asset delivery needs, service levels, and cost.
- Run 3rd party service delivery within customer's system and processes.
- Report and supervise 3rd party delivery and costs.
- Recommend improvements for both delivery and costs that meet needs and requirements.
Qualifications
- Degree or equivalent combination of education and experience.
- At least 3+ years of meaningful experience for entry to this level.
- Experience using Customer Database Systems.
- Previous experience working in a GMP environment (Preferred but not required).
- Knowledge of GxP guidelines and requirements (Preferred but not required).
- Vital planning and interpersonal skills.
- Previous experience scheduling service events.
- Excellent communication skills.
- Proven efficiency working in a team environment.
- Proven ability to optimally advise the actions of others.
- Ability to work with team members remotely.
- Excellent keyboarding skills and knowledge of PC applications -- including Microsoft and SAP products.
- Understand and apply appropriate quality improvement processes.
- Must align with all customer site access requirements, including GMP training and medical requirements.
- Shown ability to adjust quickly to process and policy changes.
- Must be available for occasional travel, including overnight training and other Agilent activities.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least September 7, 2026 or until the job is no longer posted.The full-time equivalent pay range for this position is $32.18 - $50.29/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Travel Required: 10% of the TimeShift: DayDuration: No End DateJob Function: Services & SupportSkills Required
- Degree or equivalent combination of education and experience
- At least 3 years of meaningful experience
- Experience using customer database systems
- Previous experience scheduling service events
- Vital planning and interpersonal skills
- Excellent communication skills
- Efficiency working in a team environment
- Ability to advise the actions of others
- Ability to work with team members remotely
- Excellent keyboarding skills and knowledge of Microsoft and SAP products
- Ability to understand and apply quality improvement processes
- Ability to meet customer site access requirements, including GMP training and medical requirements
- Ability to adjust to process and policy changes
- Previous experience working in a GMP environment
- Knowledge of GxP guidelines and requirements
Agilent Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Agilent Technologies and has not been reviewed or approved by Agilent Technologies.
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Retirement Support — The core U.S. package highlights a generous 401(k) match as a strength. Retirement programs are positioned as competitive within the company’s total rewards.
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Equity Value & Accessibility — An Employee Stock Purchase Plan at a discount provides accessible equity and augments total compensation. Ownership opportunities are presented as a notable advantage alongside retirement benefits.
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Leave & Time Off Breadth — Flexible Time Off, company holidays, a personal holiday, and paid volunteer time create a broad leave offering. Time off can accrue into multiple weeks in the first year, supporting flexibility.
Agilent Technologies Insights
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What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us. Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management. Customers trust Agilent for solutions that enable insights...for a better world.
