Professional Services Specialist

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThis team deals directly with our partners and customers and helps them with resolving their technical issues related to Motorola Solutions Inc (MSI) products. It is a rapidly growing team with tons of career opportunities. The team values transparency, open communication, collaboration and customer first mentality.
Job Description

Our Professional Service Specialist (PSS) works side by side with our Sales teams and plays a critical role in the deployment of services for our most strategic accounts. The PSS have a strong understanding of the product and are able to set up, upgrade, and get the most out of our hardware and software solutions. Ideal candidate is someone who is passionate about our products, can understand the needs of our customers and can come up with creative solutions by thinking outside the box.

About the Position

What will you get to do

• Setup deployments (Pelco and Avigilon) either on-site or remotely from the ground up based on customer requirements in the most effective and efficient manner.

• Perform the following either in the field or remotely 

  • Configuration of VMS environments

  • Network config/setup

  • Site Audits

  • Troubleshooting of existing/new issues reported by the customer

• Upskill Sales teams, Channel Partners, and end-users by providing thorough product training. 

• Conduct in-person and remote product demonstrations and lead technical discussions.

• Develop and maintain strong relationships with customers and partners.

• Travel or remote into sites to provide support for Sales and System Integrators and lead troubleshooting and training activities. 

• Collaborate with the Customer Success and Support teams in providing post-sales support to customers.

• Closely support Sales teams in achieving sales targets and strategic goals.

• Be proactive in the entire Sales cycle, assisting in the identification of stakeholders; identifying potential risks in the engagement and proposing mitigating actions.

Education / Experience 

• 4-5 years of relevant experience in an IT environment with a Bachelor's Degree or Diploma/Certificate in Computer Science, Engineering, or a relevant software/computer related field is considered an asset -OR- minimum 7 years of relevant experience, additional prior vocational or technical education will be considered an asset.

• Certifications such as, but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+.

• 3+ years of relevant field experience in a VMS/Access control environment

• Strong knowledge in networking and system design.

• Experience working with Physical Security VMS, DVR, NVR, Cameras, Encoders, POE, POS, Access Control and other industry specific technologies.

• Experience with Milestone, Genetec, Exacq, Avigilon, Axis, Hikvision, OpenPath, Feenics, HID, Phoenix and other industry players is a plus.

• Experience deploying a VMS and cameras from the ground up.

• Understanding of network and POE requirements for physical security.

• Knowledge and recent experience with programming and APIs is preferred. 

Essential Skills

• Demonstrate and articulate a strong understanding of troubleshooting logic and steps to resolution.

• Develop a strong understanding of Motorola Solutions Video and/or Access Control products

• Strong problem solving, organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.

• Well developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.

• Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders.

• Self-motivated and focused individual with a passion for technology and an aptitude for customer satisfaction.

• Excellent presentation skills. 

Technical Proficiencies

• IP networking: routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting

• Installing, configuring, and troubleshooting various operating systems, software, and hardware.

• Proficient at navigating and understanding both Wireshark and Powershell or equivalent tools. Able to access and Navigate Dell IDRAC and HP ILO OSs.

Additional expectations

• Flexible working hours and shifts.

• >50% traveling to be expected.

• Must have a current, valid driver's license.

• Must have a valid Passport and be able to travel between Saudi Arabia, UAE, Qartar, and Bahrain.

• Proficiency in English is required, fluency in Arabic is a plus. 

• Strong communication skills are required to collaborate effectively with our North America team. The role requires flexibility to work later hours to accommodate time zone differences. 

This position is a hybrid position, however candidates should be located in the UAE / Gulf Standard Time Zone.

Basic Requirements

Travel RequirementsOver 50%
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanNo

CompanyMotorola Solutions UK Limited-DDA

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].