Professional Services Specialist - (North America East)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department OverviewOur Professional Service Specialist (PSS) works side by side with our Sales teams and plays a critical role in the deployment of services for our most strategic accounts. The PSS have a strong understanding of the product and are able to set up, upgrade, and get the most out of our hardware and software solutions. Ideal candidate is someone who is passionate about our products, can understand the needs of our customers and can come up with creative solutions by thinking outside the box.
Job Description

As a Professional Services Specialist, you will serve as the technical backbone for Avigilon Alta deployments across the Western region. You will bridge the gap between complex engineering and customer success, ensuring our physical security solutions are integrated seamlessly and performing at peak capacity.

Key Responsibilities & Requirements

• End-to-End Deployment: Lead on-site and remote installation, configuration, and certification of VMS and Access Control environments (Avigilon Alta) from the ground up.

• Technical Troubleshooting: Apply advanced logic to resolve complex hardware and software issues involving IP networking (TCP/IP, UDP, Multicasting), Analytics, and VMS integrations.

• Strategic Sales Support: Partner closely with Sales teams to reach strategic targets by conducting technical demonstrations, identifying project risks, and assisting in stakeholder identification.

• Training & Mentorship: Upskill channel partners, end-users, and internal teams through high-quality technical training and product demonstrations.

• Network Expertise: Leverage deep knowledge of IT infrastructure—including routers, firewalls, Wireshark, and PowerShell—to ensure site audits and system designs meet rigorous standards.

• Customer Relationship Management: Act as a technical liaison between Customer Success and Support teams to maintain high satisfaction and provide expert post-sales advocacy.

• Field Readiness & Mobility: Maintain the flexibility to travel >50% within North America, requiring a valid driver’s license, passport, and the ability to manage complex site visits independently.

Preferred Qualifications

• Experience: 4–5 years in IT/Physical Security; 3+ years specifically in VMS/Access Control environments.

• Education: Degree/Diploma in Computer Science or Engineering preferred; industry certifications (CCNA, CompTIA A+, etc.) are a major asset.

• Core Competencies: Calmness under pressure, excellent presentation skills, and the ability to translate complex technical concepts for stakeholders of all skill levels.

Target Base Salary Range: $100,000-$130,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

Required Skills:

• High School diploma, Bachelor's Degree or Certificate or minimum 7 years of experience, additional prior vocational or technical education.

• 4+years of experience working in one of the following environments: IT, or Technology required.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

#LI-JM3

#LI-REMOTE

Travel RequirementsOver 50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.