In this role you will be a Single Point of Contact for Acronis partners and end customers, driving and advocating initiatives that deliver higher stability, better partner/customer satisfaction, all while driving Monthly Recurring Revenue goals. The role requires ability for occasionally travel, including internationally.
WHAT YOU'LL DO
- Develop responses to RFIs and RFPs, technical & commercial proposals to prospective customers’ requirements.
- Develop PSA and SOW in collaboration with Sales and Legal teams.
- Develop project plan in scope of implementation, consulting and integration projects with end customers, manage project work.
- Work with Datacenter Operations, R&D, Support, and other departments to clear technical roadblocks customer faces at implementation and post implementation stages.
- Build and maintain current functional and technical knowledge of the entire Acronis product line, provide consultations to customer engaging experts from other Acronis teams as required.
- Review customer’s implementation and integration plans and make recommendations in line with best practices.
- Present new product functionality, engage customer in evaluation of new product releases.
- Keep track of customer run rates, develop remediation plan in case of negative dynamics.
- Work with R&D, Datacenter Operations, Support, Product, and other departments prioritizing and keeping track of customer’s incidents and feature requests.
- Update customer on regular basis about progress of work on support cases, incidents, and features request.
- Manage process escalations, develop Acronis internal and customer facing executive summaries, develop root cause analysis reports.
- Provide feedback to Acronis Product Management teams based on customer requirements;
- Conduct quarterly review meeting providing update on run rates, key projects, and planned activities for the next period.
- Manage internal organization development projects, ensure consistent execution and reporting.
WHO WE'RE LOOKING FOR
- 3+ years of technical hands-on experience in the following areas :
- SaaS, IaaS, storages, hypervisors, backup, disaster recovery, RestAPI
- IP network design/administration
- DC/infrastructure design/operations, DBs administration
- Python scripting (advantage)
- Dashboards/reports
- Server administration
- 3+ years in Project Manager or Technical Account Manager role in a software or systems integration company.
- Excellent communications, interpersonal, and presentation skills.
- Excellent business analysis, project, risk, and relationship management skills.
- Ability to interact and communicate with multiple stakeholders, including C-level.
- Fluent written and spoken Italian and English
WHO YOU ARE
- Detail-oriented, organized, and motivated to learn.
- Hands-on, dependable, and results-driven, with a strong sense of ownership.
- Collaborative and team-focused, committed to supporting colleagues and building positive working relationships.
- Adaptable and resilient, able to handle shifting priorities with urgency and focus.
WHO WE ARE
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management solutions designed specifically for managed service providers (MSPs), small and medium businesses (SMBs), and enterprise IT departments. Our solutions simplify cybersecurity, removing complexity so organizations can focus on their core business.
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.
OUR INTERVIEW PRACTICE
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.
Use of AI-generated responses or third-party support during live interviews may be grounds for disqualification from the recruitment process and a full criminal, education and identification background check is required for all new hires.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances
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Top Skills
What We Do
Acronis unifies data protection and cybersecurity, delivering cyber protection that solves safety, accessibility, privacy, authenticity, and security (SAPAS) challenges.
Acronis offers antivirus, backup, disaster recovery, endpoint protection management solutions, and award-winning AI-based antimalware and blockchain-based data authentication technologies through service provider and IT professional deployment models. These solutions protect data, applications, and systems in any environment.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, over 5.5 million home users and 500,000 companies, including 100% of the Fortune 1,000, trust Acronis. Acronis products are available through 50,000 partners and service providers in over 150 countries and 40 languages.
