Professional Services Consultant

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

#LI-Hybrid

Job Description

The Professional Services Consultant is an integral part of the services organization and a customer-facing representative of the company. The consultant is responsible for ensuring that the company’s products are implemented within a customer’s organization in such a way as to meet or exceed a customer’s reasonable expectations of the solution’s technical and business benefits.

The Professional Services Consultant’s role requires a hard-working and enthusiastic person with strong technical and communication skills who is able to establish and maintain trusted technical advisor status. 

The main responsibilities of the role are as follows: 

• Being able to analyze and benchmark customer’s data-set to drive insights for ongoing operations.
• Experience in end-user computing common issues and proper ways to solve them for enterprises.
• Maintain Nexthink's healthy operations in terms of product upgrades and healthy consoles.
• Analyze customer needs, goals, strategic plans, and constraints in order to advise on the best possible use of Nexthink.
• Provide actionable insights to customers and automation opportunities
• Be a part of the customer’s internal process.
• Support customers’ initiatives on Nexthink areas of operations.
• Build content based on customers’ requirements and collaborate with specialized teams for advanced content build
• Provide new insights to integrate Nexthink with existing solutions and internal processes.
• Work against a set of Service Levels (SLs).
• Stay current on product development/releases to a level required for the above activities.
• Be able to travel up to 10% of the working time to headquarters for training purposes.

Qualifications

• BA/BS preferred in computer science, computer engineering.
• Minimum of 3-5 years of experience in technical consulting, analytics & automation.
• History of data analysis and drive to actionable insights and automation.
• Experience in transformation projects (e.g. Win10, O365).
• Extensive technical knowledge of end-user computing.
• Someone who can collaborate to bring access to product and technical teams, get the right solution delivered and drive feature innovation gathered from customer input.
• Good knowledge of IT operations in challenging environments.
• Ability to quickly learn new technologies in an unsupervised environment.
• Excellent communication, presentation, analytical and teamwork skills.
• Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies.
• Excellent knowledge of Microsoft Windows and Linux clients and its applications
• Practical knowledge of SQL, XML, Windows PowerShell. Practical experience in data integration.
• Preferred: knowledge on data science and how to use scripting and visualization tool to provide insights
• Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics. 

Additional Information

We are the pioneers and trailblazers of a global IT Market Category that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 

• 💼 Permanent Contract and a competitive compensation package (Stock Options also included). 
• 📍 Amazing centrally located offices near the Bernabeu Stadium. 
• 🩺 Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us. 
• 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 
•  🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days. 
• 🤸 Up to 25 EUR per month for a gym subscription. 
• 🛴 Flexible retribution plan for kindergarten & transport tickets.
• 🧑‍🏫 Reimbursement of up to 50% of the cost of English & Spanish classes. 
• 🍉 Fresh fruit, cookies, and occasionally some soft drinks as well.
• 🍕 Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more! 
• 📣 Bonuses for referring successful hires after three months of continuous employment. 
• 🚚 We offer a relocation package to people who are coming from another country.