Professional Services Consultant - MSP

Company Description

Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. 

Job Description

To support Nexthink Professional Services, MSP team we are looking for a Professional Services Consultant who can aid “Managed Service Providers” to provide ongoing value to their customers on different areas of Nexthink implementation and operations.

The role is expected to work collaboratively with Partners, Professional Services & Customer Success teams.

The main responsibilities of the role are as follows: 

• Implement Nexthink on-prem/Experience solution for MSP’s customers.
• Integrate Nexthink out of the box connectors with other tools used by the MSP’s and customers.
• Provide new insights to integrate Nexthink with existing solutions and internal processes of MSP’s customers.
• Maintain Nexthink healthy operations in terms of product and library content upgrades.
• Analyse customer needs, goals, strategic plans and constraint in order to advice the best possible use of Nexthink
• Analyse and benchmark customer’s dataset to drive insights for ongoing operations
• Provide actionable insights to customers and automation opportunities
• Support customers’ initiatives on Nexthink areas of operations
• Build content based on customers’ requirements and collaborate with specialized team for advanced content build
• Provide experience advice to MSP’s customers on end user computing common issues and proper ways to solve them
• Work against a set of Service Levels (SLs)
• Stay current on product development/releases to a level required for the above activities.
• This position requires 10% travel to headquarter for training purposes

Qualifications

• BA/BS preferred in computer science, computer engineering 
• Minimum of 5 - 9 years of experience in technical consulting, analytics & automation
• History of data analysis and drive to actionable insights and automation
• Experience over transformation projects (e.g., Win10, O365)
• Extensive technical knowledge on end user computing
• Someone who can collaborate to bring access to product and technical teams, to get the right solution delivered and drive feature innovation gathered from customer input
• Good knowledge of IT operations in challenging environments
• PowerShell scripting knowledge (Preferred)
• SaaS based applications technical and troubleshooting knowledge (Preferred)
• Working experience on Webhook and other integrations (Preferred)

Additional Information

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• 💼 Permanent Contract and a competitive compensation package (Stock Options also included).
• 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses.
• 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering.
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC.
• 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 4 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 4 weeks for fathers.
• 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay.
• 📣 Bonuses for referring successful hires after three months of continuous employment.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.