PRODUCTION TRAINING SPECIALIST

Job Title: Production Training Specialist

Department: Production Education and Training

Reports to: Manager of Origination Practices, Training & Central Processing

FLSA Status: Non-Exemp

Summary: The Production Training Specialist is responsible for new branch production education training. 

• Perform Origination (LO, LOA, Processor) training across multiple channels (live, web-based, recorded)
• Source and/or develop content working with Production, Operations, Compliance and Cap Markets to ensure consistency in training/messaging within Origination Training
• Participate in the evaluation of current training methods and collateral available at APM
• Identify gaps and additional training needs to support Origination training

Supervisory 

Responsibilities: None

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving – ability to effectively analyze and resolve problems at a functional level

Customer Service- ability to provide and maintain effective and positive communication

Interpersonal Skills – Proven leadership ability. Ability to set and manage priorities judiciously Maintains confidentiality; keeps emotions under control. Adaptability to quickly learn new or different techniques, products, and systems

Oral Communication – Ability to present ideas in business-friendly and user-friendly language. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.

Written Communication – Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.

Teamwork – Ability to motivate in a team-oriented, collaborative environment. Contributes to building a positive team spirit.

Attendance/Punctuality – Is consistently at work and on time, ensures work responsibilities are covered when absent.

Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; complete tasks on time or notifies appropriate person with an alternate plan.

Initiative – Exceptionally self-motivated and directed. Volunteers readily; undertakes self-development activities; seeks increased responsibilities.

Innovation – Displays original thinking and creativity; generates suggestions for improving work.

• High School Diploma or equivalent
• Minimum of 2 years’ experience as LOA, Processor and/or Loan Origination, preferred
• Minimum of 2 years’ experience of Encompass LOS
• Demonstrated experience in training, branch customer service or other related role where communications skills have been demonstrated

Skills:

Language Skills: Ability to read and interpret documents and writes routine correspondence. Ability to speak effectively with customers/vendors or other employees.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situation.

Computer Skills: Sound working knowledge of computer and office software operations and systems. Extensive knowledge of Encompass. 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to walk and stoop.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level and temperature in the work environment is usually moderate.

This position does require travel to new branches approximately 25 percent of the year.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate.