Production Tech

Posted 13 Days Ago
Be an Early Applicant
Cambridge, MA, USA
In-Office
Entry level
Sports
The Role
Repairs and services bicycles, completing more than half of the team’s repairs while handling complex work efficiently and accurately. The role prioritizes quality, problem solving, communication, leadership, customer hospitality, and continual learning of bicycle service methods and technologies. It involves minimal customer interaction, teamwork, and occasional potential travel to other Trek stores.
Summary Generated by Built In
A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job LocationTrek Store Cambridge


Summary

Job Description

As a Trek Production Technician, no one day is the same as the last. This job is all about keeping bikes running flawlessly and building relationships so their owners love riding them. We are looking for a skilled technician who will complete more than 50% of the total repairs for the team. This Lead Technician role focuses on repairing bikes quickly and consistently, while keeping accuracy and quality a top priority. The team and our customers will be trusting you with the most complex repairs. This role requires elevated technical skills as well as communication, leadership, and problem solving.

What you’ll experience on the job:

  • Flexible work schedule

  • Opportunity for increased pay based on efficiency and production level

  • Minimal interaction with customers

  • Access to a full complement of the industry’s best tools

  • Potential for paid travel to other US based Trek Stores

What you’ll bring to the team

  • Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task

  • Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days

  • Top-notch communication skills

  • Impressive attention to detail and a love for tinkering ‘til you figure it out

  • Eagerness to learn the ins and outs of servicing bicycles

  • A desire to continually learn proper service methods and new technologies

Compensation Range

Hourly Rate $20.00 - $0.00

Trek Benefits

•    Flexible and fun company culture
•    Competitive health care
•    PPO & HDHP medical plan options, Dental insurance, Vision insurance
•    Flexible Spending Accounts (FSA)
•    Free life insurance & optional term life insurance
•    Competitive vacation package
•    401(k) with match and Employee Stock Ownership Plans (ESOP)
•    12 weeks of maternity leave with 100% pay
•    Paid company holidays
•    Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•    Employee discounts on all product
•    Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

Skills Required

  • Bicycle repair and servicing skills
  • Ability to complete more than 50% of the team’s total repairs
  • Elevated technical skills for complex repairs
  • Strong communication skills
  • Leadership and problem-solving abilities
  • Self-motivation and team-focused mentality
  • Positive, approachable, hospitality-oriented manner
  • Attention to detail
  • Willingness to learn bicycle servicing methods and technologies

Trek Bicycle Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Trek Bicycle and has not been reviewed or approved by Trek Bicycle.

  • Healthcare Strength Healthcare coverage extends to employees working 20+ hours, with medical, dental, vision, PPO/HDHP options, FSAs, and access to on-site or virtual wellness resources. Feedback suggests these offerings are considered robust, with amenities like an on-site clinic, gym, counseling, and wellness initiatives complementing core coverage.
  • Retirement Support A 401(k) match (reported up to 6%) and an Employee Stock Ownership Program after one year provide meaningful long-term financial support. Profit sharing and stock bonuses are also described as part of the package.
  • Parental & Family Support Full-time retail roles include 12 weeks of fully paid maternity leave alongside paid holidays and vacation time. Feedback suggests these leave policies support work-life balance and family needs.

Trek Bicycle Insights

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The Company
HQ: Waterloo, WI
3,388 Employees
Year Founded: 1976

What We Do

Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are. At Trek, there's only one standard you have to meet - love. Learn more of why Trek is a Great Place to Work: trekbikes.com/careers

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