The Production Support Specialist plays a critical role in supporting the administrative functions of the production team. The position is responsible for managing production-related documentation and ensuring smooth communication between various departments.
Key Responsibilities
- Collaborate with team members to foster a positive and productive work environment.
- Oversee daily administrative activities, including but not limited to:
- Reviewing and resolving the exception list
- OOP Resolution
- Product Change
- Delete Cases
- Report Resolution
- Zero charge
- No remake reason
- DE deselected price
- Zero charge
- Digital not outsourced
- Cases on hold
- Negative charge cases
- Complete research on cases for resolution
- Cases returned for credits
- Unknown cases
- Correction cases from other departments and DDS China
- Identify areas for improvement an administrative process to enhance efficiency
- Additional duties as assigned
- Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
- Proficient in Microsoft Office Suite
- Knowledge of production process and Dental Laboratory industry a plus.
- Ability to work collaboratively in a fast-paced environment.
- Ability to problem solve across functional areas of DDS Lab
- Accuracy and strong attention to detail
- Ability to communicate effectively both written and verbal
- Ability to work independently
Skills Required
- Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously
- Proficiency in Microsoft Office Suite
- Knowledge of production processes
- Ability to work collaboratively in a fast-paced environment
- Ability to solve problems across functional areas
- Accuracy and strong attention to detail
- Effective written and verbal communication skills
- Ability to work independently
- Knowledge of the dental laboratory industry
What We Do
Established in 2005, DDS Lab is a National Board-Certified full-service dental laboratory and multi-national medical device manufacturer. The company specializes in fabricating custom dental prosthetic appliances, including crowns, bridges, and orthodontic implants, for dental service organizations, mid-size group practices, and independent dentists across the United States. Based in Tampa, Florida, DDS Lab utilizes advanced digital workflows and CAD/CAM technology to deliver high-quality restorative solutions.
