Production Support Specialist – Instant Payments - Vice President

Job Title Production Support Specialist – Instant Payments

Corporate Title Vice President

Location Cary, NC

Who we are

In short – an essential part of Deutsche Bank’s technology solution, developing applications for key business areas.

Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally.   Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.

Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here.

Overview
 

As a Technology Service Senior Specialist, you will operate within Deutsche Bank’s Corporate Bank Payments production services team supporting Instant Payments and Bulk platforms that underpin critical global transaction flows. You will play a key role in maintaining the stability and reliability of high volume real time payment systems while driving continuous improvement across monitoring automation and platform performance. You will work hands on across application and infrastructure layers to resolve complex production issues and support major incident recovery in a globally distributed environment. You will partner closely with engineering and operations teams to reduce risk improve service resilience and enhance the delivery of business critical payment services.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift and volunteer programs

What You’ll Do

• Provide hands on technical and functional support for payment applications including incident resolution user requests and production troubleshooting across application and infrastructure layers

• Drive resolution of production issues across Instant Payments and Bulk platforms collaborating with L3 CIO and global teams to restore service and close problem tickets

• Identify and implement automation opportunities to reduce manual effort improve monitoring and enhance platform stability

• Participate in Change Advisory Board calls and contribute to improving change quality and reducing production risk

• Partner with Global Incident Management to support major incident recovery and ensure effective communication with stakeholders

• Maintain documentation runbooks and knowledge articles while supporting testing resilience exercises and continuous improvement initiatives

How You’ll Lead

• Influence and drive alignment across technology operations and business stakeholders to ensure stable and resilient payment platform delivery

• Provide technical leadership during incidents and change activities guiding teams through resolution risk mitigation and recovery actions

• Act as a trusted partner to senior stakeholders delivering clear communication on system health risks and ongoing improvements

Skills You’ll Need

• Proven experience working in large scale production support environments within Financial Services or Payments domains

• Strong understanding of ITIL processes including Incident Problem and Change Management

• Hands on experience supporting distributed systems across infrastructure messaging and database technologies including Unix MQ Kafka and relational databases

• Experience with monitoring and scripting tools including Shell Python or PowerShell and observability platforms such as Geneos AppDynamics Grafana or similar

• Understanding of SRE concepts including service reliability metrics and continuous improvement practices

Skills That Will Help You Excel

• Experience working with cloud platforms such as AWS or Google Cloud

• Exposure to automation tools such as Ansible and scripting driven operational improvements

• Strong analytical and problem-solving mindset with ability to diagnose complex production issues

• Ability to operate in high pressure environments handling multiple priorities across global teams

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Cary office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Cary is $125,000 to $222.500. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits
 

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authenti­cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Learn more about your life at Deutsche Bank through the eyes of our current employees https://careers.db.com/life

The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email [email protected].

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We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to view Deutsche Bank’s Equal Opportunity Policy Statement and the following notices: EEOC Know Your Rights; Employee Rights and Responsibilities under the Family and Medical Leave Act; and Employee Polygraph Protection Act.