Production Support (Remote)
Job Summary
We are seeking experienced Production Support Engineers to provide operational support for a critical enterprise application migrating from an on-premises environment to Microsoft Azure. This role will focus on maintaining system availability, monitoring performance, troubleshooting issues, and ensuring the stability and security of the application in a cloud environment. The ideal candidate will have strong hands-on experience in Azure operations, incident management, and cloud infrastructure support.
Key Responsibilities
- Provide day-to-day production support for applications running in Azure
- Monitor system health, performance, and availability using Azure monitoring tools
- Troubleshoot and resolve incidents, outages, and performance issues
- Conduct root cause analysis (RCA) and implement corrective actions
- Support change and release management processes
- Optimize performance and capacity planning for cloud-based systems
- Maintain and support Azure infrastructure, networking, and security configurations
Required Qualifications
Core Azure Skills
- Hands-on experience with Azure services:
- Virtual Machines (VMs), App Services, AKS (Azure Kubernetes Service), Azure Functions, Storage, Networking
- Experience with infrastructure-as-code tools:
- ARM templates, Bicep, or Terraform
- Identity and access management:
- Azure AD (Entra ID), RBAC, managed identities
Operations & Support
- Experience with monitoring and alerting tools:
- Azure Monitor, Log Analytics, Application Insights
- Strong incident management and troubleshooting skills
- Experience performing root cause analysis (RCA)
- Knowledge of performance tuning and capacity management
- Familiarity with ITIL-based change and release management
Networking
- Understanding of:
- VNets, subnets, and NSGs
- Load balancers and Application Gateway
- VPN / ExpressRoute fundamentals
- DNS and traffic routing
Security & Compliance
- Experience with:
- Azure Security Center / Defender for Cloud
- Key Vault and secrets management
- Patch management and vulnerability remediation
Benefits:
Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance.
ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Skills Required
- Hands-on experience with Azure Virtual Machines
- Experience with Azure App Services
- Experience with AKS (Azure Kubernetes Service)
- Experience with Azure Functions
- Experience with Azure Storage
- Experience with Azure networking (VNets, subnets, NSGs)
- Experience with infrastructure-as-code (ARM templates, Bicep, or Terraform)
- Identity and access management: Azure AD (Entra ID), RBAC, managed identities
- Experience with monitoring and alerting tools: Azure Monitor, Log Analytics, Application Insights
- Strong incident management and troubleshooting skills
- Experience performing root cause analysis (RCA)
- Knowledge of performance tuning and capacity management
- Familiarity with ITIL-based change and release management
- Understanding of load balancers, Application Gateway, VPN/ExpressRoute, DNS and traffic routing
- Experience with Azure Security Center / Defender for Cloud and Key Vault
- Patch management and vulnerability remediation experience
What We Do
ELYON International is a premier management consulting firm with a diverse list of both government and commercial customers. ELYON International provides comprehensive management consulting, information technology, geospatial and professional support services that enable our customers to meet their goals and exceed performance objectives. Ingrained in the ELYON culture is a commitment to excellence that resonates throughout our valued employees and clients. We are committed to nourishing longstanding and fulfilling careers for our employees that builds on a strong life-work balance, opportunity for advancement and continuous improvement through training opportunities. ELYON has emerged as a trusted name for Government and commercial sector customers. ELYON International’s President is the recipient of various leadership awards including the 2009 Oregon Minority Small Business Person of the Year award, presented by the SBA’s Portland, Oregon District. ELYON International specializes in the disciplines of Information Technology support, Enterprise Geographic Information Systems, Program and Project Management, and Professional Staffing. Using proven principals and methodologies that begin with a focus on customer satisfaction, the ELYON International Team provides solutions and services to assist government and commercial organizations in meeting and exceeding their business goals
