HCVT

Production Support Manager

Posted 2 Days Ago

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Fort Worth, TX, USA

Hybrid

Senior level

Financial Services

The Role

Oversees production support for custom accounting and tax systems and vendor software. Manages incoming requests, ticket backlogs, prioritization, service levels, maintenance calendars, issue trend analysis, documentation, change management, and release management. Partners with implementation and development teams, communicates technical issues to stakeholders, and coordinates improvements to prevent recurring problems. Requires strong SQL, Excel, Microsoft BI, communication, analytical, and customer service skills.

Summary Generated by Built In

Come for the Challenge. Stay for the Experience.

At HCVT, we believe every challenge presents an opportunity to positively impact our clients and people. Talented and ambitious individuals who seek limitless professional opportunities thrive at HCVT. Our team is known for its technical skill and ability to help clients address complex business issues all while investing in and supporting our people to provide a rewarding employee experience.

What We Do and Who We Serve

We offer Tax, Audit, Advisory, and Business Management services to our clients, which include private and public companies, high-net-worth individuals, and family offices. We also specialize in serving clients across the following industries: Private Equity, Real Estate & Hospitality, Media & Entertainment, High-Net-Worth Individuals, Manufacturing & Distribution, Professional Services Firms, Technology, Healthcare, Nonprofit Organizations, and Affordable Housing.

We Live Our Core Values

Our values guide us in our day-to-day interactions with our clients and each other—Integrity at our Core; Building Success Together; Passion for Excellence; and Diversity, Equity, & Inclusion. We are focused and committed to the needs of our clients and our team.

Discover How Far You Can Go.

Opportunities abound at HCVT. Our firm has experienced steady growth since its founding in 1991 and continues to expand its client service offerings, creating new opportunities for professionals to grow their careers. We make significant investments in training and provide interesting, diverse, and intellectually stimulating work for our teams—the kind of work that helps you develop and refine your skills to advance in the profession.

Hybrid Work

HCVT currently offers a hybrid work model that allows eligible employees to work both remotely and in the office, based on business needs and team coordination. When working remotely, employees are expected to meet the same performance standards, adhere to the same policies, and maintain the same level of communication, collaboration, and responsiveness as working in the office. Please note that this arrangement is not guaranteed and subject to change at any time. We will strive to provide reasonable notice of any changes to your work location or schedule whenever possible.

As a Production Support Manager, you will be responsible for the following:

Oversees investigation and resolution of incoming support requests from internal and external clients for custom developed accounting / tax systems and vendor software
Proactively communicates issues to management and development teams as needed
Partners with implementation team to facilitate smooth transition to production support
Manages support ticket backlog and prioritizes effectively to meet client service levels
Owns annual maintenance calendars and responsible for execution
Identifies trends in issues and coordinates with team to prevent future occurrences
Owns continuous creation of, and updates to, technical and end-user support documentation
Participates in change management and release management

To be successful, these are the skills and experience you will need:

Bachelor’s degree in information systems, accounting, or related field required; accounting education / experience a plus
5+ years of experience
Highly proficient using MS SQL and Excel; other programming languages a plus
Demonstrable experience using Microsoft Business Intelligence technologies, such as SSRS
Self-starter with ability to work independently with minimal supervision
Strong analytical, problem solving, and creative thinking skills
Excellent written, oral communication and documentation skills; able to communicate complex technical answers to non-technical people
Customer service-oriented
Flexible with changes in hours during busy season and able to assist after hours / on weekends if needed

You Matter - HCVT provides a variety of benefits and perks that help sustain a healthy and thriving work environment.

Visit the Benefits section to learn more

Connect with us:

LinkedIn, Instagram, Facebook, HCVT Website

#LI-GC1

#LI-Hybrid

The ordinance requires employers to state, in all job solicitations, postings and advertisements, that the employer will consider applicants in a manner consistent with the requirements of the Fair Chance Initiative.

Skills Required

Bachelor’s degree in information systems, accounting, or a related field
5+ years of experience
High proficiency using MS SQL and Excel
Experience using Microsoft Business Intelligence technologies, such as SSRS
Ability to work independently with minimal supervision
Strong analytical, problem-solving, and creative-thinking skills
Excellent written, oral communication, and documentation skills
Ability to communicate complex technical answers to non-technical people
Customer service orientation
Flexibility to work during busy seasons and assist after hours or on weekends when needed
Accounting education or experience
Experience with other programming languages

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The Company

HQ: West Los Angeles, CA

683 Employees

Year Founded: 1991

What We Do

We are a Top 30 CPA firm headquartered in Los Angeles, providing tax, audit and assurance, business management, mergers & acquisition, and valuation advisory services to clients across a wide variety of industries. Our engagement teams are business-focused, and our business model is built on partner access and advice. We have been recognized by Inside Public Accounting as one of the “Best of the Best” firms for a record 17 consecutive years, validating we do the right things for our people, our clients, and our communities. With a team of over 700 members operating from nine offices throughout California, and offices in Arizona, Texas, and Utah, we have the scale and bench strength to meet your needs—whether a business, nonprofit organization or a high net worth individual. We are known in the marketplace as a firm with deep technical skills addressing the most complex tax issues associated with partnerships and pass-through entities. Clarifying and resolving complex issues is what we do. How we do it is what sets us apart from other CPA firms. To learn more about HCVT, visit us at www.hcvt.com. If you’d like to be a part of our team, connect with us at [email protected] or visit https://jobs.lever.co/hcvt.