Accion Labs

Production Support Lead

Reposted One Month Ago

Be an Early Applicant

Singapore, SGP

In-Office

5-5 Annually

Senior level

Big Data • Cloud • Mobile • Business Intelligence

The Role

The Production Support Lead is responsible for troubleshooting and managing applications, ensuring service improvement and stable production environments, with a focus on customer relations.

Summary Generated by Built In

Company Description

Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.

Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).

Job Description

Role: Production Support Lead

Must have

· Strong troubleshooting and problem solving skills

· Strong business knowledge and ability to pick up application knowledge quickly

· Strong written, oral communication skills and able to manage user / vendor / customer

· Ability to easily adopt to any technology / environment

· 5 or more years’ production support experience across multiple technologies / platform as below:

· Bachelor’s degree or equivalent in computer science/engineering

· Experience in the Banking industry with 5+ years in Run-the-Bank (RTB) lead role with a proven track record.

· Customer Relations Management and Call Centre systems experience is an added requirement

· Strong conceptual and analytical skills – demonstrating outside-the-box problem solving skills

· Ability to work in a fast-paced, team-oriented environment with minimum direction and management oversight

· A strong and assertive communicator in speaking and writing

· Strong stakeholder management skills with main focus on continuous service improvement, consistent delivery and stability of production environment.

· Hands-on and strong knowledge of Windows Server NT/ UNIX/ Sybase/Oracle/SQL Server/Java / Middleware MQ / BMC/ Control-M

· Solid understanding of BAU support, incident, and problem management processes as well as escalation management across a diversified environment

Essential Technical Skill

· Customer Relations Management / Call Centre systems / Wealth Management.

· Oracle / SQL Server / Java / Middleware MQ / BMC / Control-M

· Windows Server NT/ UNIX / LINUX

Additional Information

All your information will be kept confidential according to EEO guidelines.

Skills Required

5+ years production support experience across multiple technologies/platforms
Bachelor's degree or equivalent in computer science/engineering
Experience in the Banking industry with 5+ years in Run-the-Bank lead role
Strong communication and stakeholder management skills

Accion Labs Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accion Labs and has not been reviewed or approved by Accion Labs.

Healthcare Strength — Feedback suggests core medical, dental, and vision coverage is available, with some access to FSA/HSA and life insurance. Coverage is characterized as acceptable in multiple locations.
Flexible Benefits — Feedback suggests some roles allow remote work or flexible hours. Flexibility appears to depend on team or client engagement, but is present in parts of the organization.
Parental & Family Support — Feedback suggests maternity and paternity leave are highlighted in India. This indicates family-supportive elements in certain geographies.