Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.
Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).
Job DescriptionRole - Production support - L1-L2
Responsibilities:
· Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
· Manage and respond to users on timely manner.
· Log incident ticket for production issues and user queries
· Provide necessary information needed for further investigation to next level support (L2) to proceed with fix
· Ensure L2 teams identify root cause with impact analysis before delivering production defect fixes
· Prioritize defects and plan for production release based on defect criticality or align with quarterly release
· Follow up on defect and incident closure and meet incident closure KPI
· Share production defect support learning with QA team and development team to improve application quality and minimize future defects
· Make sure system availability as per respective agreed SLA
· Ensure daily end of day execution for supported applications complete successfully
· Perform annual Disaster Recovery (DR) exercise for supported applications
· Provide support to System Engineers on server level patches / upgrade as and when applicable
· Ensure proper knowledge transfer (KT) from project / development team before enhancement release
· Ensure application documentation is properly updated for each production release
Requirements
· Strong troubleshooting and problem solving skills
· Strong business knowledge and ability to pick up application knowledge quickly. Prior banking knowledge around Credit Origination will be an advantage.
· Strong IT skill(JAVA , J2EE technology & DB)
· 4 or more years’ production support experience.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Strong troubleshooting and problem solving skills
- Strong business knowledge and ability to pick up application knowledge quickly, prior banking knowledge is advantageous
- Strong IT skills in JAVA, J2EE technology and database
- 4 or more years production support experience
Accion Labs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accion Labs and has not been reviewed or approved by Accion Labs.
-
Healthcare Strength — Feedback suggests core medical, dental, and vision coverage is available, with some access to FSA/HSA and life insurance. Coverage is characterized as acceptable in multiple locations.
-
Flexible Benefits — Feedback suggests some roles allow remote work or flexible hours. Flexibility appears to depend on team or client engagement, but is present in parts of the organization.
-
Parental & Family Support — Feedback suggests maternity and paternity leave are highlighted in India. This indicates family-supportive elements in certain geographies.
Accion Labs Insights
What We Do
Accion Labs is a global services technology firm focused on building and transforming software products through emerging technologies.
