The Role
Provide 1st/2nd line application support for fixed income, collateral, and risk systems. Triage and resolve incidents, lead incident and problem management, coordinate changes/releases, work with traders and risk managers, automate toil, and maintain service continuity across environments and cloud platforms.
Summary Generated by Built In
Responsibilities:
- Provide 1st and 2nd line production support for Fixed Income Cross Asset, Collateral Management, and Risk systems across multiple asset classes.
- IT Application Support for Fixed Income Cross Asset systems, Global Risk Data Warehouse, and Market Risk and Credit Risk applications, ensuring stability and service continuity.
- Act as a key point of contact for traders and risk managers on operational issues, functional queries, and change requests.
- Analyze issues/production incidents to determine business and technical impact, and define effective remediation strategies and work with stakeholders for resolution.
- Lead incident management end to end, including triage, escalation, coordination, and closure in line with governance requirements.
- Oversee problem management, change/release deployment, environment governance, and automation initiatives to reduce operational toil and improve efficiency.
- Take full ownership of logged incidents & problem tickets, drive remediation until full closure and resolution.
- Stay resilient under high-stress production incidents; triage urgent live issues efficiently during critical outages to mitigate business impact.
- Build strong partnerships with front-office and technology teams to support trading and risk workflows and improve service delivery.
- Foster robust working relationships with core dependent technology teams to streamline cross-team collaboration.
- Identify areas of toil and apply AI or Automation tools to optimize workload.
Required Qualifications:
- A bachelor’s degree or higher, preferably in the field of Science, Technology, Engineering or Mathematics.
- Over 5 years of industry experience in L1/L2 application support. Investment banking experience is preferable.
- Strong hands–on experience using the following technologies: Java, Python, MS SQL Server/Oracle. SQL Scripting, Querying, Debugging, Stored Procedures
- UNIX / LINUX / Windows skills.
- Job scheduling technologies like Autosys
- Practical working knowledge of Cloud technologies (AWS, Azure, Google Cloud).
- Ability to understand and write shell scripting / Python programming.
- Critical thinking mind-set, excellent problem-solving skills and ability to work under pressure in a fast-paced environment with time critical milestones.
- Knowledge of ITIL framework in Incident, Problem, and Change Management processes.
- Experience in communicating with stakeholders with varying technical expertise and levels of seniority.
- Self-motivated, proactive in nature, and ability to work independently, as well as collaboratively in a global organization.
- Motivated to learn new technologies and develop skills.
- Strong written and spoken English with conversational level Japanese desirable.
Preferred Qualifications:
- Knowledge of DevOps concepts and tools like Jenkins, Ansible, Docker.
- Familiarity with Big data technologies like (Dremio, MinIO, Spark) will be a plus.
- Knowledge of Basel II/ FRTB & IMM regulatory frameworks will be a plus..
Skills Required
- Bachelor's degree or higher (preferably STEM)
- Over 5 years industry experience in L1/L2 application support
- Investment banking experience
- Hands-on experience with Java
- Hands-on experience with Python
- Experience with MS SQL Server and/or Oracle, including SQL scripting, querying, debugging, and stored procedures
- UNIX / LINUX / Windows skills
- Experience with job scheduling technologies like Autosys
- Practical working knowledge of Cloud technologies (AWS, Azure, Google Cloud)
- Ability to understand and write shell scripting and Python programming
- Critical thinking and strong problem-solving under pressure
- Knowledge of ITIL framework (Incident, Problem, Change Management)
- Experience communicating with stakeholders of varied technical expertise and seniority
- Self-motivated, proactive, able to work independently and collaboratively in a global organization
- Motivated to learn new technologies and develop skills
- Strong written and spoken English
- Conversational level Japanese
- Knowledge of DevOps concepts and tools (Jenkins, Ansible, Docker)
- Familiarity with big data technologies (Dremio, MinIO, Spark)
- Knowledge of Basel II / FRTB & IMM regulatory frameworks
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The Company
What We Do
NexusCorp LLC (operating as Nexus Corporation) helps businesses achieve their goals through custom software development, IT consulting, statement-of-work delivery, contingent workforce and direct-hire solutions, and payroll services. It designs, builds, tests, and maintains scalable digital applications; analyzes systems to improve technology use; and supplies specialized professionals and structured project delivery. Its client-first approach emphasizes compliance, integrity, innovation, and tailored business outcomes.
