Production Support Engineer

Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits: 

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have in This Role

As an Application Support Engineer, you will provide 24x7 production support for DTCC’s critical applications, including DTCC Portal, CRM, BPM, Appian, Blue Prism, and AI tools. This role ensures operational resilience through proactive monitoring, incident prevention, and automation, while collaborating with development and product teams to maintain high availability and compliance standards. Candidates must be comfortable with rotational shifts and committed to delivering stability, risk mitigation, and continuous improvement in a fast-paced environment.

Your Primary Responsibilities:

Incident Prevention & Analysis

• Deliver production support for critical applications, ensuring stability and performance.
• Analyze application systems to prevent recurring incidents and improve reliability.
• Review proposed application designs and provide feedback on gaps to business requirements.

Monitoring & Automation

• Monitor dashboards and observability tools (Splunk, NIA) to identify potential issues and prevent outages.
• Ensure automation produces expected results within defined thresholds.
• Utilize automation frameworks for proactive monitoring and validation.

Compliance & Risk Management

• Gather documentation for audit requests and compliance reporting.
• Execute Disaster Recovery steps during planned/unplanned outages and collect BCM evidence.
• Align risk and control processes into daily responsibilities to monitor and mitigate risk.

Operational Support

• Expand and maintain knowledge base and runbooks for supported applications.
• Collaborate within the team to resolve alerts and escalate issues as needed.
• Perform service account renewals/password changes, resolve production defects, and implement minor enhancements.

Qualifications

• Minimum of 4 years of relevant experience.
• Bachelor’s degree preferred or equivalent professional experience.

Talent Needed for Success

• Strong background in application support and troubleshooting.
• Knowledge of monitoring tools such as Splunk and NIA dashboards.
• Solid knowledge of Unix/Linux environments.
• Hands-on experience with Appian, BluePrism, CRS, and familiarity with AI models.
• Willingness to learn new applications and provide support.
• Excellent communication and stakeholder management skills
• Strong knowledge of ITIL processes, incident management, and production support best practices. 
• Ability to work in a rotational 24x7 support schedule and manage hand-offs effectively.

Nice to have skills :

• Exposure to BPM tools (Appian), CRS systems, Blue Prisma and AI-driven applications.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork.  When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here.

Serves as a dedicated technology resource for advancing DTCC’s business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC’s mission to support the financial markets.