About Us:
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP's:
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
Job Description:
The Production Support Engineer is responsible for efficiently ensuring stable and reliable production services, such as Gateway and Aggregation Transaction processing, Backoffice and Admin portal functionality, and delivery of Reporting and Markoff resources, as well as month end Financial services.
The role includes the responsibility to provide service diagnostics, continuous trend analysis, as well as the reporting thereof.
A Production Support Engineers is also responsible for 3rd level investigation, diagnoses, and development of solutions for, or escalation of incidents and problems to relevant technical departments.
Responsibilities:
• Develop a deep technical understanding of the systems, services, and products that we offer, and how to resolve any issues that may arise, as well as recommend improvements or features
• Assisting with Implementation of the Processes for Incident resolution
o Ensuring that all problems, incidents, and the resolution thereof are tracked in ticketing system
• 3rd level investigation of problems for identification
• Debugging and Developing solutions to identified problems
• Escalating identified problems to relevant team if issue cannot be resolved internally
• Foster a culture that consistently and continuously analyses data, systems, services, and applications in a proactive manner to predict, detect, and resolve recurring issues, errors, and anomalies
Experience
• Production System and Service Support, Investigation of issues, and Diagnosis thereof.
• Reading and understanding of logs files, source code, and Databases.
• Software development, and debugging skills.
• Managing Tickets and service desk system, such as Jira.
• Communication with 3rd parties for escalations and resolutions.
• Communicating to Business on status of incidents and their resolution.
• Experience in a technical / data / analytical role.
Knowledge
• System and Service Development.
• Software Development Lifecycle.
• DevOps practices and methodologies.
• Experience with monitoring of systems, detecting, troubleshooting, and driving mitigation for degraded service or outages.
• Experience in a technical / data / analytical role.
• Working in e-commerce / payment industry / banking / technical systems.
Skills
• Lead by example with organizational skills and a strong work ethic
• Proven technical aptitude with ability to analyze transactional logs
• Innovative proactive solution-driven problem-solver
• Multi-tasker that can work under pressure with a sense of urgency, capable of addressing multiple issues with the same level of attention to detail, and prioritize well
• Strong reporting and analytical skills
• Adapt well to change and possess a desire to learn new things
• Interpersonal skills with ability to collaborate successfully with people
• Able to oversee afterhours shifts during the week, on weekends, and public holidays
Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.
Skills Required
- Experience supporting production systems and services, investigating issues, and diagnosing problems
- Ability to read and understand log files, source code, and databases
- Software development and debugging skills
- Experience managing tickets and service desk systems such as Jira
- Experience communicating with third parties for escalations and resolutions
- Experience communicating incident status and resolutions to business stakeholders
- Experience in a technical, data, or analytical role
- Knowledge of system and service development
- Knowledge of the software development lifecycle
- Knowledge of DevOps practices and methodologies
- Experience monitoring systems, detecting issues, troubleshooting, and mitigating degraded services or outages
- Experience in e-commerce, payments, banking, or technical systems
- Availability to oversee after-hours shifts, including weekends and public holidays
Network International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Network International and has not been reviewed or approved by Network International.
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Strong & Reliable Incentives — Pay is considered decent in some roles and is often paired with bonuses. Phrases like 'salary plus bonuses' indicate variable pay is a meaningful component for certain positions.
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Healthcare Strength — Medical coverage extends to employees, spouses, and up to three children, alongside life insurance. This breadth signals a robust healthcare baseline for the region.
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Retirement Support — Retirement and termination benefits align with UAE/GCC norms, including pension contributions for nationals and end‑of‑service gratuity for expatriates. Such provisions indicate structured, region‑appropriate retirement support.
Network International Insights
What We Do
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials. We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines: • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline. • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
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