Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/
So, what are the main responsibilities of an Production Support Engineer in Netcompany?
As an Production Support Engineer, you will:
- Ensure the operational stability, availability, performance, and security of production systems across all environments.
- Provide second-level (L2) support by investigating and resolving incidents, service requests, and technical problems within agreed service levels.
- Monitor application and infrastructure health using observability and monitoring tools, proactively responding to alerts and events.
- Execute corrective, preventive, adaptive, and maintenance activities to ensure service continuity and compliance with operational standards.
- Support change, release, and deployment activities, including deployment validation, rollback planning, and testing.
- Maintain operational documentation, runbooks, knowledge articles, and incident records.
- Collaborate with cross-functional teams including DevSecOps, Database Administrators, Architects, and operational stakeholders.
- Support middleware and integration platforms, including APIs, messaging systems, identity management solutions, web infrastructure, and content management platforms.
What would make you a fit for the role:
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
- Minimum 3 years of experience in IT operations, supporting mission-critical applications like banking or telecommunications, or systems support, including at least 2 years in an L2 support role.
- Strong understanding of ITIL service management processes, including Incident, Problem, Change, Release, and Knowledge Management.
- Hands-on experience with Linux/Unix environments, container platforms, and monitoring/observability tools.
- Working knowledge of CI/CD pipelines, configuration management, and automation practices.
- Experience supporting APIs, middleware, integration platforms, identity and access management solutions, or web technologies.
- Excellent communication skills in English, French is an advantage.
- Strong analytical, troubleshooting, documentation, and problem-solving skills.
- Relevant certifications such as ITIL Foundation, Linux Administration, Kubernetes, or equivalent are advantageous.
Work Arrangement: Onsite/Hybrid in Strasbourg only. Around 40% on-call services are expected. Standby Allowance and Intervention Pay are provided.
Additional InformationIf you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!
By joining Netcompany, you will be an integral part of a distinguished team of tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.
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Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.
We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.
In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/
Skills Required
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline
- At least 3 years of experience in IT operations, systems support, or supporting mission-critical applications
- At least 2 years of experience in an L2 support role
- Strong understanding of ITIL Incident, Problem, Change, Release, and Knowledge Management processes
- Hands-on experience with Linux/Unix environments, container platforms, and monitoring or observability tools
- Working knowledge of CI/CD pipelines, configuration management, and automation practices
- Experience supporting APIs, middleware, integration platforms, identity and access management solutions, or web technologies
- Excellent English communication skills
- Strong analytical, troubleshooting, documentation, and problem-solving skills
- French language skills
- ITIL Foundation, Linux Administration, Kubernetes, or equivalent certifications
What We Do
Netcompany is the fastest growing and most successful IT service company in Northern Europe. Today, we lead the way with digitalisation in Northern Europe, building modern IT solutions and introducing advanced use of technology for large global customer, side by side in agile teams. Netcompany leads the way in the next generation of IT consulting, with keen focus on Customer Value, Speed and Guaranteed delivery. We build IT solutions through agile delivery methods with speed to market. Our solutions are based on modern legacy free technology and industry standards. We build scalable robust solutions that will adapt to changing business needs, fully anchored in the organization. We know what it takes to build, operate and maintain IT solutions across all sectors and industries. We constantly challenge and innovate, and ensure that Development and Operations resources work together to ensure stability with speed. Netcompany’s vision is to be the leading digital Challenger in Northern Europe. We help Northern European businesses become future digital winners. The clients of Netcompany are large companies from a diverse array of industries and the public sector. Current and recent clients include: Danish Customs and Tax Administration (SKAT), ATP, Carlsberg, Royal Danish Ministry of Foreign Affairs, Ørsted, Airbus, Ministry of Justice (UK), Sodexo, Oslo Local Authority and Post Nord to name a few. We are headquartered in Copenhagen and besides the offices in Denmark, we are located in UK, Netherlands, Poland, Norway and Vietnam, with an employee count of more than 6500+. Privacy policy: https://www.netcompany.com/int/Privacy-Policy
