Production Support Engineer- Assistant Vice President

Job Title: Production Support Engineer

Corporate Title: Assistant Vice President

Location: Cary, NC

Who we are:

In short – an essential part of Deutsche Bank’s technology solution, developing applications for key business areas.

Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally.   Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.

Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here.

Overview

Our division consists of many domain and sub-domains like Trade management, Investor space, Trust and Agency of securities, client positions management, custodian business, Cash/wire payments (both internal and external via Swift, crest, and Mint), Channel’s space, messaging billing and Trade Finance, and Lending area. We are looking for a Production Support Engineer to join our team and take on work that includes some areas that are very demanding and critical to business and client deliverables. Subdomains also including transaction banking, NAV calculations corporate actions, corporate banking applications services the needs of business areas spread across all APAC, EMEA, and US regions and production support Engineering team spread across globally.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift and volunteer programs

What You’ll Do

• Manage a set of Global Transaction Banking (GTB) Applications
• Oversee the resolution of complex incidents, ensuring the right problem-solving techniques and processes are applied
• Manage business stakeholder relationships and assist in defining and managing Operational Level Agreements (OLAs) with Global Transaction stakeholders
• Conduct event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment, and acting on instruction of a run book
• Provide strict production gatekeeper function by reviewing the solutions coming from Application services and ensuring that nothing goes into production operation, unless all prerequisites have been met
• Collect, interpret, and respond to changes in production data, and provide input and contribute to production management related audits

Skills You’ll Need

• Understanding of the end-to-end application support process and escalation procedures, and ability to be fully conversant with all support tools that will be used to provide effective support in the relevant area (such as service operations)
• Experience applying technical solutions to improve the stability of production environments
• Understanding of the flow of data through the application infrastructure and ability to provide operational support, as well as understanding of Service Operations development, and ITIL Service management framework (such as incident, problem, and change processes)
• Knowledge of Operating systems (such as UNIX and Windows), underlying infrastructure environments, and database environments (such as Oracle, MS-SQL, Sybase, and No SQL)
• Familiarity with Scripting languages (such as UNIX shell and PowerShell, PERL, Python, GitHub, Spring boot, JAVA/.NET and similar programming languages)

Skills That Will Help You Excel

• Excellent communication skills, both written and spoken
• ITIL Certification, Cloud certification
• Self-motivated
• Analytical mindset, problem solver
• Flexible with work hours

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Cary, NC office in accordance with the Bank’s hybrid working model. 

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Cary is $100,000 to $153,000.  Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications.  Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authenti­cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Learn more about your life at Deutsche Bank through the eyes of our current employees:  https://careers.db.com/life

The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email [email protected].

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We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to view Deutsche Bank’s Equal Opportunity Policy Statement and the following notices: EEOC Know Your Rights; Employee Rights and Responsibilities under the Family and Medical Leave Act; and Employee Polygraph Protection Act.