Production Support Engineer - AI/ML Engineering

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Job Summary: 

The Production Support Engineer will primarily support AI/ML applications in production, ensuring their stability, reliability, and performance. This role focuses on monitoring, troubleshooting, and resolving application issues, collaborating with engineering and data science teams, and driving continuous improvements in system operations and support processes.

Key Responsibilities:
Monitor production AI/ML applications and proactively identify issues or anomalies
Investigate, triage, and resolve application incidents to minimize downtime and business impact
Collaborate with engineering and data science teams to resolve complex application problems
Perform root cause analysis and implement preventive measures
Maintain and enhance application monitoring, alerting, and logging systems
Document incident reports, solutions, and standard operating procedures
Participate in on-call rotation and provide after-hours support as needed
Support deployment, configuration, and validation of new AI/ML models and services
Ensure compliance with security and data privacy standards

Technical Proficiency:
Strong experience with Python as the primary programming language
Proficient in Linux/Unix environments
Familiarity with AI/ML frameworks (e.g., TensorFlow, PyTorch, Scikit-learn)
Hands-on experience with Google Cloud Platform (GCP) and Amazon Web Services (AWS)
Experience with containerization (Docker, Kubernetes) is a plus
Proficient in monitoring tools (e.g., Prometheus, Grafana, ELK stack)
Understanding of CI/CD pipelines and version control (Git) is a plus
Knowledge of REST APIs, microservices, and distributed systems
Strong troubleshooting, analytical, and communication skills

Preferred Qualifications:
Bachelor’s degree in Engineering (BE), B.Tech, or related technical field
Experience supporting production AI/ML applications
Relevant cloud certifications (AWS, GCP)
Strong scripting and automation skills
Excellent problem-solving and communication abilities

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].