Job Summary:
We are seeking an experienced professional (6+ years) to join our Application and Production Support team. The ideal candidate will bring a strong blend of technical expertise (Unix/Linux, advanced SQL, Big Data ecosystems, Autosys, and ITIL frameworks) alongside deep domain knowledge in financial services (e.g., Securities, Secured Financing, Rates, Derivatives, Liquidity Reporting, Front-to-Back Office workflows, and the end-to-end trading lifecycle).
Key Responsibilities:
- Provide L2/L3 production support for mission-critical liquidity reporting and financial applications, ensuring maximum uptime, system stability, and optimal performance.
- Monitor, investigate, and resolve incidents impacting trade capture, batch processing, position keeping, market data feeds, pricing engines, risk analytics, and liquidity reporting.
- Proactively track and manage alerts, system logs, and scheduled jobs using Autosys, Unix utilities, and enterprise monitoring platforms (e.g., ITRS Geneos, AWP, Grafana, Airflow, Splunk).
- Execute advanced SQL queries and diagnostic scripts for in-depth data validation, reconciliation, trend analysis, and issue remediation.
- Support and maintain multi-tier applications built on Stored Procedures, SSIS, SSRS, and Big Data platforms (Hadoop, Hive, Spark) while diagnosing and resolving data pipeline bottlenecks.
- Maintain, streamline, and author knowledge articles, Standard Operating Procedures (SOPs), and operational runbooks.
- Actively participate in change management, release governance, and post-deployment validation activities.
- Lead Root Cause Analysis (RCA) investigations, drive post-incident reviews (PIR), and implement permanent corrective actions.
- Partner closely with infrastructure, database, and platform engineering teams on capacity planning, performance tuning, and resilience initiatives.
- Drive continuous service improvement, system reliability management, and support automation initiatives to minimize operational toil.
Required Skills & Qualification:
- Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field.
- 6+ years of hands-on experience in application/production support, including 2+ years operating in a senior or advanced capacity.
- Strong hands-on technical proficiency with:
- Unix/Linux (shell scripting, file manipulation, process/job management, and diagnostic tools)
- SQL & Databases (Oracle or equivalent, complex Stored Procedures)
- ETL(preferably AB Initio)
- Big Data Ecosystems (Hadoop, Hive, Spark)
- Job Scheduling & Workload Automation (Autosys or Control Center equivalent enterprise schedulers)
- Log & System Monitoring Tools (ITRS Geneos, AWP, Airflow, Splunk, or similar log analyzers)
- Solid understanding of financial instruments and trade lifecycles (Equities, Fixed Income, Secured Financing / Repo, Derivatives, and Liquidity Management).
- In-depth understanding of front-office, middle-office, and back-office operations as well as regulatory and financial reporting workflows.
- Outstanding analytical, troubleshooting, and problem-solving skills with the ability to manage high-priority incidents in a fast-paced environment.
- Strong communication, collaboration, and stakeholder management skills across both technical and business functions.
Practical experience applying ITIL service management processes (Incident, Problem, Change, and Release Management).
------------------------------------------------------
Job Family Group: Technology------------------------------------------------------
Job Family:Applications Support------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field
- 6+ years of hands-on application or production support experience
- 2+ years operating in a senior or advanced capacity
- Unix/Linux administration, shell scripting, file manipulation, process and job management, and diagnostic tools
- Advanced SQL and database experience, including complex stored procedures and Oracle or equivalent
- ETL experience, preferably AB Initio
- Big Data ecosystem experience with Hadoop, Hive, and Spark
- Job scheduling and workload automation experience with Autosys or an equivalent enterprise scheduler
- Log and system monitoring experience with ITRS Geneos, AWP, Airflow, Splunk, or similar tools
- Knowledge of financial instruments and trade lifecycles, including equities, fixed income, secured financing or repo, derivatives, and liquidity management
- Understanding of front-office, middle-office, and back-office operations and regulatory or financial reporting workflows
- Strong analytical, troubleshooting, problem-solving, communication, collaboration, and stakeholder management skills
- Practical experience applying ITIL incident, problem, change, and release management processes
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
-
Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
-
Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
-
Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
