Help Shape the Future of Application Resilience at Vanguard
Are you passionate about solving complex technical challenges, improving system reliability, and making a tangible impact every day? Join Vanguard's UK & European Technology team and play a critical role in ensuring the stability, performance, and resilience of applications that support thousands of clients and colleagues worldwide.
This is more than a traditional production support role. As our team evolves towards a proactive resilience and observability model, you'll have the opportunity to help drive that transformation by identifying risks before they become incidents, improving operational excellence, and influencing how we build and support technology in the future.
Working within a global follow-the-sun support model, you'll collaborate with business stakeholders, vendors, and technology teams across Europe, Australia, and the Americas, gaining broad exposure and building valuable international connections.
If you thrive in a fast-paced environment, enjoy troubleshooting challenging issues, and want to be part of a team that's shaping the future of operational resilience, we'd love to hear from you.
In this role you will
As a Production Support Analyst, you'll be responsible for maintaining operational stability while driving continuous improvement across our technology estate.
You'll:
Investigate, coordinate, and resolve production incidents across a range of business-critical applications
Monitor systems, alerts, and performance metrics to identify issues before they impact users
Lead and contribute to root cause investigations, implementing sustainable solutions to prevent recurrence
Ensure incidents and service requests are managed effectively within agreed SLAs
Communicate clearly and confidently with stakeholders at all levels, providing timely updates during incidents and service disruptions
Develop and maintain high-quality runbooks, knowledge articles, and operational documentation
Identify opportunities to improve system reliability, automation, monitoring, and support processes
Build strong relationships with business partners, vendors, and technology teams across multiple regions
Contribute to resilience initiatives, continuous improvement programmes, and wider team projects
What it takes
We're looking for someone who combines technical curiosity with a proactive, customer-focused mindset.
You'll bring:
Previous experience in an Application Support, Production Support, Site Reliability, or Operations-focused role
Experience working within ITIL-aligned environments, including Incident, Problem, and Change Management processes
Strong analytical and troubleshooting skills with the ability to diagnose and resolve complex technical issues
Excellent communication skills, with the ability to engage effectively with both technical and non-technical audiences
A continuous improvement mindset and enthusiasm for driving operational excellence
A collaborative approach and the ability to build strong working relationships across diverse teams and geographies
Special Factors
Vanguard is not offering visa sponsorship for this position
This is a hybrid position and would require you to work in the office 3 days per week (Tuesday, Wednesday & Thursday)
Please note that we review applications on a rolling basis and may close this role early if there is a high level of interest. To avoid missing out, we recommend applying as soon as possible
Why Vanguard?
Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients.
This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments.
It's what we stand for: value to investors.
Inclusion Statement
Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose: to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Skills Required
- Previous experience in an Application Support, Production Support, Site Reliability, or Operations-focused role
- Experience working within ITIL-aligned environments, including Incident, Problem, and Change Management processes
- Strong analytical and troubleshooting skills with the ability to diagnose and resolve complex technical issues
- Excellent communication skills, able to engage both technical and non-technical audiences
- A continuous improvement mindset and enthusiasm for driving operational excellence
- Collaborative approach and ability to build strong working relationships across diverse teams and geographies
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
