Role Overview
We are seeking an experienced Production Support Analyst to
support operational activities related to hosting enterprise applications
within a shared hosting environment. The successful candidate will provide
operational support, service request fulfillment, configuration management, and
incident management services while supporting a large portfolio of Java-based
applications.
This role requires strong expertise in middleware
technologies, cloud platforms, service management processes, and operational
support functions.
Key Responsibilities
- Support
operational activities for hosted enterprise applications.
- Perform
incident intake, triage, troubleshooting, and resolution activities.
- Coordinate
and manage service request fulfillment processes.
- Assess,
implement, and support change requests.
- Perform
configuration management activities.
- Support
middleware hosting environments and related infrastructure.
- Conduct
reporting, operational analysis, and trend identification.
- Collaborate
with technical and business stakeholders on operational initiatives.
- Communicate
technical concepts effectively to non-technical audiences.
- Assist
with change planning and implementation activities.
Required Qualifications
Middleware & Infrastructure Experience
- Experience
with middleware application suites, including:
- IBM
WebSphere Application Server NDM and Liberty
- IBM
DataPower
- Urban
Code Deploy
- Urban
Code Velocity
- Middleware
monitoring tools such as ITCAM and Dynatrace
- OpenShift
- Kubernetes
- Ansible
- 2+
years of experience administering:
- Oracle
Solaris (Sun Solaris)
- Red
Hat Enterprise Linux (RHEL)
- 2+
years of experience supporting middleware environments, including:
- IBM
WebSphere Application Server
- Liberty
- NDM
- Experience
with DevOps methodologies and CI/CD tools such as:
- Jenkins
- Urban
Code Deploy
- Urban
Code Velocity
- Experience
managing containerized applications using OpenShift.
- Experience
with secure file transfer technologies including FTP/SFTP solutions.
- Experience
working with Ceph storage environments.
- Exposure
to:
- Cloud
technologies
- Network
topologies
- Firewalls
- Load
balancers
- DNS
- IBM
MQ
- IBM
ACE
- Informatica
- DataPower
Service Management Experience
- Experience
with ITIL Incident Management processes.
- Experience
with ITIL Change Management processes.
- Expertise
in ITIL Service Management practices, including:
- Incident
Management
- Problem
Management
- Change
Management
- Configuration
Management
- 2+
years of experience managing incidents, problems, and service requests
using Remedy/eSMT or similar service management tools.
- Experience
analyzing operational data and identifying trends to improve processes.
Reporting & Communication
- Experience
with reporting and data visualization tools such as Power BI.
- Strong
communication and stakeholder engagement skills.
- Strong
analytical and problem-solving abilities.
- Experience
using Microsoft Office applications for reporting, automation, and data
analysis.
- Demonstrated
initiative, responsiveness, and ability to work independently.
About Symbiotic Digital.
Symbiotic Digital provides the IT Experts you need that
solve problems and get things done. See what the top 2% in their field can do
for you. (Symbiotic Digital is a division of Symbiotic Group Inc.) We serve
customers in two ways, we provide:
- Digital
Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
- Recruitment:
Find The Right People You Need
Serving IT & Business leaders, Symbiotic Digital
provides a business system that enable us to provide the Expert Technical staff
needed to solve challenging business and IT problems. IT leaders in the most
reputable organizations in Canada have relied on Symbiotic Digital to help them
staff difficult assignments with proven Experts uniquely evaluated by our
proven QMS- Quality Management System Staff Development Model. We are a 100%
Indigenous owned company.
Learn more online at https://www.symbioticgroup.com/home-sd/.
Please submit your most recent resume to: [email protected]
View All Jobs online at: https://www.symbioticgroup.com/view-jobs/
Skills Required
- Experience with IBM WebSphere Application Server (NDM and Liberty)
- Experience with IBM DataPower
- Experience with UrbanCode Deploy and UrbanCode Velocity
- Experience with middleware monitoring tools such as ITCAM and Dynatrace
- Experience managing containerized applications using OpenShift and Kubernetes
- Experience with Ansible
- 2+ years administering Oracle Solaris (Sun Solaris)
- 2+ years administering Red Hat Enterprise Linux (RHEL)
- 2+ years supporting middleware environments (WebSphere, Liberty, NDM)
- Experience with DevOps methodologies and CI/CD tools such as Jenkins
- Experience with secure file transfer technologies (FTP/SFTP)
- Experience working with Ceph storage environments
- Experience with IBM MQ and IBM ACE
- Experience with Informatica
- Experience with ITIL Incident, Problem, Change, and Configuration Management practices
- 2+ years managing incidents, problems, and service requests using Remedy/eSMT or similar
- Experience with reporting and data visualization tools such as Power BI
- Proficiency with Microsoft Office for reporting, automation, and data analysis
- Strong communication, stakeholder engagement, analytical and problem-solving skills
- Exposure to cloud technologies, network topologies, firewalls, load balancers, and DNS
- Exposure to middleware hosting infrastructure and change planning/implementation activities
What We Do
Symbiotic Group Inc. is a consulting company that helps SMBs drive measurable results in sales, digital marketing, and operations. They also provide IT consulting services and focus on advancing business and career opportunities for Indigenous peoples.
