Production Supervisor

Job Summary

The Production Supervisor supports daily retail operations by overseeing donated goods processing, production workflow, pricing, staging, back-room organization, and product movement at their assigned HOT Goodwill retail store. The Production Supervisor partners with store leadership to ensure donated goods are processed accurately, safely, and efficiently to support sales floor readiness and store performance.

Store Level Assignment

Production Supervisor levels (PS I & II) are determined by the volume, staffing, and operational complexity of the assigned store. All Production Supervisors are expected to perform the full scope of responsibilities outlined in this job description.

The assigned level reflects the scale and complexity of the store environment and aligns with established pay bands within the HRIS system. It does not represent differences in core job duties or decision-making authority.

Key Responsibilities

The following duties are representative of the essential functions of this position. Additional duties may be assigned as operational needs require.

Donated Goods Processing & Product Flow

• Ensures incoming donations are accurately and efficiently sorted, priced, staged, and prepared for movement to the sales floor or designated processing areas.
• Proficiently performs sorting, pricing, tagging, staging, and related production duties across assigned categories.
• Maintains smooth product flow from donation intake through production, staging, and sales floor readiness.
• Coordinates with the Front-End Supervisor and store leadership to ensure product rotation is consistently and accurately maintained.

Production Operations & Back-Room Standards

• Maintains production, back-room, and donation area standards including organization, cleanliness, safety, and efficient workflow.
• Ensures outbound product is accurately labeled, organized, and staged for pickup by the transportation team.
• Supports workflow planning, task delegation, and productivity goals to ensure quality, safety, and efficiency standards are met.
• Completes assigned departmental and store paperwork, reports, and records accurately and on time.

Store Operations & Merchandising Support

• Supports store leadership in maintaining operational standards that contribute to sales floor readiness and a positive shopping experience.
• Assists with merchandise flow, staging, rotation, and recovery needs to support store performance and presentation standards.
• Identifies operational concerns in production, back-room, or donation areas and communicates opportunities for improvement to store leadership.
• Safeguards company equipment and property, including donated goods. Reports any incident of damage, misuse, theft, fraud, waste, or unauthorized possession of company property.
• Works various shifts, including weekends, as assigned.

Team Leadership & Workforce Support

• Supports the training, coaching, and daily guidance of retail associates and program participants in partnership with store leadership.
• Provides feedback to store leadership regarding employee performance, customer service, and operational effectiveness.
• Models professionalism, accountability, and respectful leadership in all interactions with employees, customers, donors, and community members.
• Communicates effectively and appropriately with employees, program participants, customers, donors, the public, and store leadership using tact, courtesy, and cooperativeness.

Compliance & Reporting

• Follows company policies, safety practices, loss prevention procedures, and production operational requirements.
• Supports safe handling of donated goods and proper use of production equipment, carts, bins, racks, and other store equipment as assigned.
• Performs other duties as assigned consistent with the needs of the store and HOT Goodwill's organizational goals.

Supervisory Duties

In the absence of the Store Manager and Assistant Store Manager, the Production Supervisor serves as the leader on duty for production operations and supports the continued success of the store team and customer experience.

Leadership Competencies

Leadership Competency

Team, Departmental, Corporate Leader

OUR TEAM                                                                                                                                                   

Emotional Maturity and Respect

Thinks about how their actions affect others and acts accordingly. Manages personal emotions and escalates sensitive issues to the appropriate level of management.

Integrity

Can be counted on and trusted; models professional ethics by acting honestly and with consistency.

Capacity for Change and Innovation

Open to new ideas and ways of doing things; contributes ideas collaboratively to improve processes or programs.

Interpersonal Skills

Builds relationships and works well with others; listens to understand and responds appropriately.

Commitment to Development and Empowerment of Self and Others

Completes required training and pursues continuous growth on the job; supports others in becoming self-sufficient and reaching their potential.

OUR COMMUNITY

Commitment to Goodwill’s Mission, Vision, and Values

Actions are consistent with Goodwill’s Mission, Vision, and Values. Reinforces mission and values with team members and the community.

Commitment to Diversity, Equity, and Inclusion

Works effectively with people of different backgrounds, experiences, and perspectives. Champions inclusion in the store environment.

Community and Service

Demonstrates genuine interest in helping others and making a difference in the community through day-to-day work.

OUR GROWTH

Commitment to Excellence and Customer Service

Consistently meets goals and delivers outstanding service to customers, donors, and program participants.

Business Acumen

Makes sound decisions by interpreting information accurately and applying learning effectively across situations.

Stewardship and Accountability

Takes care of company property and takes responsibility and ownership of personal actions and outcomes.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

•  A criminal background check is required; consideration will be given to applicants with criminal histories in accordance with applicable law.
• Must be willing to accept instructions and carry them out with minimal supervision.
• Must be able to work cooperatively with others.
• Must be able to identify potential problem areas and implement procedures to reduce their impact on store operations and HOT Goodwill.

Education and/or Experience

Minimum Requirements

• High school diploma or equivalent required.
• Experience in retail, including supervisory or team lead responsibilities.
• Experience working with people of diverse backgrounds and experiences.
• Demonstrated ability to assist in managing daily store operations, including inventory, merchandising, and staffing.
• Experience coaching and supporting team members to achieve performance goals.
• Familiarity with loss prevention, safety procedures, and adherence to company policies.
• Strong problem-solving and customer service skills, including the ability to handle escalated customer or operational issues.
• Ability to support administrative tasks, scheduling, and achievement of store performance objectives.

Knowledge, Skills, and Abilities

• Ability to follow written and verbal instructions.
• Basic math skills including addition, subtraction, percentages, and basic pricing calculations.
• Ability to work effectively both independently and as part of a team in a fast-paced retail production environment.
• Strong customer service and communication skills; able to work effectively with a variety of individuals.
• Ability to complete assignments accurately and on time.
• Ability to read and interpret safety rules, operating instructions, procedural manuals, and reports.
• Ability to write routine reports and correspondence; able to speak effectively before groups of employees or customers.
• Ability to support accurate pricing, counting, sorting, and staging of donated goods.
• Ability to safely operate or work around production equipment, carts, bins, racks, and other store equipment as assigned.

Core Competencies

• Donated Goods Processing & Product Flow
• Production Operations & Back-Room Organization
• Team Leadership & Coaching
• Communication & Interpersonal Skills

• Merchandising & Sales Floor Support
• Problem-Solving & Critical Thinking
• Accountability & Stewardship
• Time Management & Prioritization
• Professionalism & Integrity

Physical Demands

The physical demands described below are representative of those that must typically be met to successfully perform the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is typically required to:

• Stand and walk for extended periods, with frequent bending, twisting, reaching, and use of hands and arms throughout the shift.
• Regularly lift and carry up to 30 pounds; occasionally lift and carry up to 50 pounds.

The work environment characteristics described below are representative of those an employee typically encounters while performing the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The employee regularly works in a retail store environment and is exposed to airborne particles (including dust and lint from donated goods). The noise level ranges from quiet to very noisy depending on customer volume and operational activity. The employee may work varied shifts, including evenings and weekends.

Discrimination Reports

It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal. Any employee who believes they have been discriminated against may file a complaint with the Compliance Officer.

Point of Contact: Compliance Officer | 1700 S New Road, Waco TX 76711 | 254-753-7337 ext. 450 | [email protected]