Production, Supervisor

This position is in office 5 days a week for the first 3 months (training period) in our Milan, or Middleburg Heights, Ohio offices. Then reverts to hybrid model of 3 days in office and 2 days working remote each week.

Purpose:  Coordinate department activities and special projects. Supervise staff in accordance with company policies and procedures. Provide guidance and encourage development of staff members. Perform annual performance reviews for staff.

Responsibilities:  

• Coordinate and supervise department work assignments and staffing levels.
• Monitor work lists to verify work is being completed within required TAT (Turn Around Time). Move staff as needed to ensure the work is covered.
• Conduct scheduled staff meetings and other activities.  This would include both onshore and offshore team members.
• Participate in client meetings, as needed, for discussion on process flows and billing issues.
• Conduct monthly quality audits on domestic and offshore staff to ensure all team members are following the client SOPs and meeting quality targets.
• Measure productivity for every staff member against established targets.
• Supervise staff in company policies and processes by coaching, counseling, disciplining employees, and appraising job contributions.
• Review employee timesheets and monitor overtime.
• Contact insurance companies to resolve unusual or difficult claim issues.
• Recommend and coordinate process improvement initiatives based on results of process analysis.
• Ensure staff members are kept up to date on policy changes and procedure updates related to the company and the client billing policies. Communicate SOP (Standard Operating Procedure) updates to the management team.
• Develop staff in resolving complex billing issues and other questions.
• Conduct employee performance reviews for the staff.
• Accomplish billing team departmental objectives by meeting expectations/goals.
• Monitor and serve on committees and teams as department representative.
• Assist department manager(s) in planning and organizing tasks and resources in a manner which results in achievement of strategic goals and objectives.
• This position is either remote or hybrid at management discretion. Occasional in-person meetings will be required.
• Represent the department in the absence of the Manager.
• Other duties as assigned.

Qualifications: 

• Four-year degree or similar level of experience
• 2-4 years of experience working and managing staff in a business environment
• Experience in working with software and systems
• Ability to work effectively in collaboration with diverse groups of people
• Positive experience in attracting, developing, coaching, and retaining high performance team members
• Ability to establish priorities and effectively communicate initiatives and objectives to staff
• Demonstrated strong integrity, positive attitude, and goal-oriented initiative
• Proficient in using Microsoft Excel, Word, and other related software
• Ability to maintain confidentiality