Production Specialist III: Customer Logistics Specialist
Overview
Sitemetric seeks a detail-oriented, customer-focused Customer Logistics Specialist to support the packaging, labeling, and shipment of customer orders, as well as monitoring delivery status, troubleshooting issues with carriers, and maintaining accurate shipping records. This role is central to ensuring accuracy, speed, and consistency in our daily logistics operations.
If you are proactive, organized, and eager to be part of a fast-growing, innovative company that is transforming the construction industry, you will thrive at Sitemetric.
About Sitemetric
At Sitemetric, we turn technology into services that transform how the world is built.
This enables our customers to lead the change in critical areas of construction operations: workforce, safety, security, reporting, communications, logistics, and more.
We work closely with owners, general contractors, subcontractors, and construction workers to customize offerings to their needs, including digital onboarding, smart badging, real-time location systems, messaging and mass texting, integrated turnstiles, real-time reporting, emergency mustering, and more.
We currently serve as trusted partner to a growing number of the US’s largest, most forward-looking owners and contractors, working with them to ensure what we offer meets their evolving needs, with thousands of companies and workers already on the Sitemetric platform. Together, we are leading the change in how the world is built.
Job Description
As Customer Logistics Specialist, you will support the packaging, labeling, and shipment of customer orders, along with monitoring delivery status, troubleshooting issues with carriers, and maintaining accurate shipping records.
In the bigger picture, you will be responsible for cultivating relationships with customers and internal stakeholders and delivering the highest-quality service across construction environments that are continually changing, dynamic, and uncertain. This requires an obsessive commitment to understanding customers' and colleagues’ values, immediate and evolving needs, and preferences, to enable them to maximize success on each project and across their broader project portfolio and enterprise.
Overall, the role demands drive, grit, perseverance, and an abundance mindset to navigate and excel in the perpetually challenging environments where we and our customers operate.
Key Responsibilities
This position involves the following responsibilities.
- Daily Packaging & Shipping: Pull requested items, apply order/product stickers,
securely package inventory, and prepare packing slips.
- Labeling & Tracking: Generate shipping labels and tracking numbers, update the Excel
Order Tracker, and ensure shipping details are accurate.
- Customer Communication: Notify customers with tracking information, provide timely
updates, and respond to inquiries.
- Carrier Coordination: Communicate with third-party delivery systems to resolve
delays, damages, or missing shipments; follow up until resolution is complete.
- Monitoring & Reporting: Track incoming/outgoing shipments daily, post updates in the
internal icomm-channel, and maintain comprehensive logs of package statuses.
- Recordkeeping: Maintain organized digital and physical records of packing slips,
tracking logs, addresses, and delivery documentation.
- Process Improvement: Participate in SOP reviews and propose improvements for
packaging, shipping, and reporting workflows.
Skills & Qualifications
Required
- High school diploma or equivalent; at least 18 years of age
- 1+ years of experience using Microsoft Office and productivity applications
- Strong attention to detail, organization, and data accuracy
- Confident problem-solver with ability to diagnose shipping or order issues quickly
- Excellent written and verbal communication skills
- Flexible, adaptable, and customer-service oriented
- Ability to lift up to 49 pounds and work on your feet for extended periods
- Availability for flexible scheduling (nights, weekends, and holidays as needed)
Preferred
• Experience in shipping, logistics, or inventory management
• Familiarity with Windows, File Explorer, and label-printing software
• Customer service experience in a logistics or operations environment
Why Join Sitemetric?
As a Customer Logistics Specialist, you’ll play a key role in delivering value to our customers every day. You’ll gain hands-on experience in packaging, logistics, and customer communications while contributing to Sitemetric’s mission of transforming how the world is built. If you are detail-driven, customer-focused, and confident in troubleshooting, we invite you to apply and grow with us.
Perks & Benefits
As part of the Sitemetric team, you'll receive:
- Competitive hourly pay based on experience and qualifications
- Weekly payroll
- Health, dental and vision insurance for full time employees
- 401(k) eligibility
- Accrued paid sick leave for all employees, even part time employees
- Paid vacation, accruing at 40 hours per year, for full time employees
- Opportunities for career growth and professional development
- Employee referral bonus plan includes $100 for each referred candidate that completes a minimum of 90 consecutive days of service with Sitemetric. Referring Employee must be active at the time of payment. Note that bonus payments will be subject to applicable taxes.
- Supportive team culture that values clarity, reliability, and high performance
- Access to the right tools, technology, and support to do your best work
Additional Information
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this ranges from $19.00 to $23.00 per hour. Pay is based on a number of factors including market location and jobsite upon which work is being performed, and may vary depending on job-related knowledge, skills, credentials, and experience.
How to Apply
Interested individuals should apply on Sitemetric.com/careers. Sitemetric accepts applications on an ongoing basis.
Sitemetric is proud to be an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Virginia
Skills Required
- High school diploma or equivalent
- At least 18 years of age
- At least 1 year of experience using Microsoft Office and productivity applications
- Strong attention to detail, organization, and data accuracy
- Ability to diagnose shipping or order issues quickly
- Excellent written and verbal communication skills
- Flexible, adaptable, and customer-service oriented
- Ability to lift up to 49 pounds and stand for extended periods
- Availability for flexible scheduling, including nights, weekends, and holidays as needed
- Experience in shipping, logistics, or inventory management
- Familiarity with Windows, File Explorer, and label-printing software
- Customer service experience in a logistics or operations environment
What We Do
Sitemetric is the leading provider of Integrated Construction Intelligence for projects at every scale, with more than 1 million workers on our platform, over 16,000 contractors served, and operations across 40 states. We combine smart access control and monitoring equipment, real-time data and insights, and expert onsite personnel in one turnkey platform—built to drive safety, security, and project success at the pace construction demands. From apartment complexes to data centers to critical energy infrastructure, we connect every stakeholder with the intelligence and outcomes they need to succeed. The Sitemetric platform combines purpose-built equipment—Sitemetric ID badging, AI camera systems, connected turnstiles, dynamic sensor arrays, and RTLS—with real-time intelligence including headcount accuracy, AI-powered PPE detection, and hazard awareness. Our Access Control Officers and onsite experts ensure seamless operations, accurate data, and a safe, secure experience for everyone on site.
