Production Services Manager

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With Pinnacle Live, you’ll do more than fill a role—you’ll help shape the future of live events, hospitality, and production excellence at the Fontainebleau Miami Beach

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

The Manager, Production Services will oversee the pre-planning, logistics, resource allocation, and execute onsite management of production-level events, ensuring the event to which they are assigned maintains a high level of production capability consistent with the standards set forth by Pinnacle Live’s Production Services department.

• Serve as the on-site point of contact for production-level site visits, project planning, logistics, and event execution.
• Function as the production subject matter expert, recommending appropriate equipment and staffing levels with a focus on utilizing in-house resources whenever possible.
• Translate client requests into holistic production visions and identify opportunities to capture additional revenue.
• Create detailed production schedules and define cadence of deliverables for each project.
• Generate CAD files as needed for projects to demonstrate the accurate scale of production elements including, but not limited to, staging, lighting, projection, audio, and cable pathing.
• Actively participate in the execution of production-level events by filling the role of Technical Director, Project Manager, or Producer as necessary to ensure the success of the event.
• Identify and train individuals from venue staff that are qualified to serve as competent show operators on production-level events.
• Identify and maintain relationships with labor brokers and subrental vendors to maintain Pinnacle Live’s access to partners that can assist with production-level event execution.
• Schedule additional equipment and labor for production-level events, requesting quotes, selecting services, and creating purchase orders, as necessary.
• Prepare and implement a project budget including pre-event estimates and post-event actuals.
• Calculate power consumption of production components to ensuring adequate power, coordinating with Power Services as necessary to engage additional resources.
• Design rigging plots for flown events, coordinating with Rigging Services to engage appropriate resources and ensure safe and efficient.
• Manage in-house, third-party, and/or union laborers to set, operate, and strike large productions.
• Perform other related duties as assigned.

No direct supervisory responsibilities. Will delegate work and assignments to team members based on expertise, work experience, and time constraints.

• Bachelor’s degree in related field or industry experience equivalency.
• Three (3) years’ project management experience.
• Ability to interpret floor plans and three-dimensional drawings.
• Vectorworks proficiency preferred.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Strong written, verbal and project and time management skills necessary to complete assigned tasks.
• Excellent understanding of signal flow and technical troubleshooting skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and critical thinking skills.
• Strong understanding of basic electrical theory and principles.
• Strong understanding of basic rigging standards and practices.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate when appropriate.
• Demonstrated proficiency with Microsoft Office Suite.
• Demonstrated proficiency with CAD software (Vectorworks, Vivien, AutoCAD, etc.)
• Demonstrated proficiency with project management software (Monday.com, Asana, etc.)

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Critical Thinking - Identifies root cause of problems and prevents the problems from recurring within assigned department. Considers impact of team's decisions.
• Job Knowledge - Uses in depth knowledge of concepts, principles, and procedures and applies them to varied and complex situations within assigned department. Keeps up to date on developments that affect job.
• Management Skills - Provides on-going guidance and assistance to improve morale and productivity. Identifies employees for development, succession planning, and training as needed. Effectively manages underperforming employees to improve or leave.
• Persuasiveness / Negotiating - Influences and shapes issues and desired outcomes.
• Presentation Skills - Creates presentations for their managers to deliver. May occasionally deliver presentations to their teams as required.

Up to 50% required within the United States and Canada.

Business hours are Monday - Friday, 8:00 a.m. to 5:00 p.m. Extended business hours and weekends is required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit at a desk, stand or walk for long periods; including up and down stairs, consistently bend and stoop, use hands to hold, handle or feel; reach with hands and arms and talk or hear. Must be able to lift to 50 pounds occasionally.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The work environment will vary depending on venue and may include moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The noise level in the work environment will vary between moderately quiet and/or high volumes. The employee will be required to work long hours as needed.

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.

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