The Role
Manage and improve the Quality Management System, oversee customer claim processes, define supplier quality metrics, and ensure compliance with standards.
Summary Generated by Built In
Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!
What you'll do:
- Design, implement, and own the strategy for the Quality Management System, ensuring alignment with business goals and continuous improvement;
- Lead and improve customer claim management processes to deliver an excellent customer experience while ensuring efficient collaboration with the supply chain;
- Define, monitor, and optimize supplier quality and the cost of quality metrics, driving accountability and transparency;
- Validate and optimize the first production, ensuring technical excellence and consistent mass production quality;
- Own root cause analysis and drive effective corrective and preventive actions (CAPA) to resolve non-conformances sustainably;
- Foster cross-functional collaboration with R&D, Procurement, Operations, and Customer Excellence to ensure product quality and process efficiency;
- Provide internal and external leadership in quality methodologies, influencing a culture of continuous improvement and proactive problem-solving;
- Ensure compliance with Emma’s quality standards and local regulations, including safety, environmental, and social compliance requirements.
Who we are looking for:
- You have a degree in Engineering, Supply Chain Management, or a related technical field;
- You have experience in quality management, supply chain operations, or production environments, with a track record of improving processes and managing supplier quality;
- You are a self-starter who takes full ownership of projects and drives initiatives independently;
- You have a positive mindset with a continuous improvement approach, capable of finding out-of-the-box solutions to complex problems;
- You have strong analytical skills with the ability to interpret quality data, identify trends, and implement effective solutions (e.g., root cause analysis, FMEA);
- You enjoy working with cross-functional teams (R&D, Procurement, Operations, and Customer Excellence) while influencing and shifting mindsets toward quality ownership;
- You are able to balance customer-centricity with business requirements, making pragmatic, business-relevant decisions;
- You have strong communication skills in English (other EU languages are a plus), with the ability to effectively engage with internal teams and external suppliers.
What we offer:
- Pet-friendly environment, where you can bring your furry desk buddy;
- Discounts on our top-notch products;
- Health insurance including dentist;
- 24 days holidays/year +1 day/year at Emma (máx. 29 days);
- The opportunity to collaborate with multinational teams;
- Exciting events that aren't just team-building exercises but opportunities to create epic memories;
- All the tools you need to grow and ownership from the beginning.
Become an Emmie
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!
Top Skills
Fmea
Quality Management System
Root Cause Analysis
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The Company
What We Do
We are Emma – The Sleep Company. We revolutionise sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 1000 + team members, representing over 65 nationalities at our international offices in Frankfurt, Lisbon, Manila, Mexico City and Bucharest. Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally. Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age
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