The Role
Provides pre- and post-sales technical expertise for production print hardware, Fiery solutions, workflow software, and related technologies. Conducts client discovery, workflow assessments, demonstrations, presentations, and business reviews; recommends solutions; supports installations, configuration, onboarding, training, and proofs of concept. Assists with RFPs, documentation, technical issue resolution, vendor coordination, CRM records, and reporting while building client relationships and identifying expansion opportunities.
Summary Generated by Built In
Join Toshiba America Business Solutions as a Print Production Sales Engineer, Rochester, NY
Toshiba Business Solutions' Print Production Sales Engineers provides pre- and post-sales technical expertise for production print hardware, Fiery DFEs, workflow software, and related technical solutions. The role works closely with sales, service, and clients to identify (business/technical) requirements, develop/demonstrate solutions, support seamless installations, provide training, and improve client adoption.
What You'll Do
- Partner with sales to identify client requirements and workflow challenges.
- Conduct client discovery, workflow assessments, demonstrations, and technical presentations. Participate in business reviews and workflow consultations in order to sell production print products and solutions.
- Assess client business/technical requirements and recommend production print hardware, software, workflow, finishing, and automation solutions that align with client needs. Provide expertise in Fiery Command WorkStation, color management, variable data printing, and job automation. Review and validate deliverables as appropriate.
- Develop demonstrations and execute installations, configuration, onboarding, client training and proof of concept activities.
- Assist with RFPs, showroom demonstrations, client events, and technical documentation. Coordinate technical issues with internal service teams and manufacturer partners.
- Maintain strong client relationships and identify opportunities for additional hardware, software, and workflow solutions. Serve as technical expert. Respond to and resolve technical inquiries/problems as needed and provide comprehensive solutions. Establish relationships with third party vendors and partner with vendors to resolve specialized issues.
- Maintain accurate records within CRM systems and document customer requirements, workflows and solutions recommendations. Generate related assessment reporting and analysis as needed.
What You’ll Bring
- Bachelor's degree or equivalent
- A minimum of 3+ years of production print, digital print, workflow consulting, solutions engineering, development of business requirements, technical support or related experience preferred.
Experience with Fiery technology and production print workflows. Fiery Command WorkStation, Fiery JobFlow, Impose, JobMaster, Compose and Fiery Central - Knowledge of workflow automation and solutions implementation tool, digital print production, color management, workflow optimization, and production finishing.
- Client-facing/consultative skills combined with strong technical knowledge
- Demonstrated experience with one or more of the OEM Platforms such as
o Xerox - FreeFlow Core, FreeFlow Vision / Vision Connect, XMPie
o Ricoh - TotalFlow Production Manager, RICOH ProcessDirector, TotalFlow Prep
o Canon - PRISMAsync, PRISMAprepare, PRISMAproduction, PRISMAdirect
o Konica Minolta - AccurioPro Flux, AccurioPro Print Manager, AccurioPro Hot Folder
o Kodak - PRINERGY Workflow
o Heidelberg - Prinect
o HP Indigo - HP PrintOS Production Pro, HP SmartStream products
o Fujifilm - XMF Workflow, Revoria Flow - Comfortable working with print operators, production managers, IT professionals, sales teams, and executive decisionmakers.
- Demonstrated ability to work autonomously or in teams while demonstrating strong time management skills
- Valid Driver's License
Earn Well
- $110,000 first year earning potential, $70K to $91K base salary, plus commission, expense, manufacturer incentives, and bonus potential.
- Car and phone allowances
Benefits
- Medical, dental, and vision coverage.
- 401(k) plan with match and company provided life insurance.
- Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts.
- Generous paid holidays, vacation & sick/personal business/volunteer days.
- Opportunities for career growth within a global technology organization.
About Us
Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.
At Toshiba, you’ll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.
Learn More
The content below is exclusively available on our careers site job description:
https://careers.business.toshiba.com/
Join Our Talent Community
Our Commitment to Sustainability
News Archive
Solutions & Services
Our Office Products
e‑BRIDGE® Global Print
Toshiba Office Collection Virtual Demonstration (YouTube)
Client Testimonials (YouTube Playlist)
Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [email protected] to request an accommodation.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree or equivalent
- At least 3 years of production print, digital print, workflow consulting, solutions engineering, business requirements development, technical support, or related experience
- Experience with Fiery technology and production print workflows
- Knowledge of workflow automation, digital print production, color management, workflow optimization, and production finishing
- Experience with one or more OEM print workflow platforms
- Client-facing and consultative skills combined with strong technical knowledge
- Ability to work autonomously and in teams with strong time management skills
- Valid driver's license
Toshiba Business Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Toshiba Business and has not been reviewed or approved by Toshiba Business.
-
Strong & Reliable Incentives — In sales roles, uncapped commissions and incentives can materially increase total compensation when goals are achieved. This upside is most evident for high performers in commission‑heavy positions.
-
Healthcare Strength — Public benefits listings show group medical, dental, and vision coverage alongside life and disability insurance and an employee assistance program. These elements align with a comprehensive, standard U.S. corporate package presented on the careers page.
-
Leave & Time Off Breadth — Paid holidays, vacation, and personal days are advertised, and Vacation & PTO is marked employer‑verified on third‑party benefits pages. Prior materials point to a robust holiday schedule, reinforcing time‑off availability.
Toshiba Business Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Toshiba provides copiers, printers, managed document services and digital signage for businesses throughout the United States, Mexico, and Central and South America. Our people deliver innovative, real-world solutions to help you manage communications from paper to electronic to digital. Toshiba's diverse offerings include award-winning e-STUDIO™ copiers, thermal printers, document workflow services including the Encompass™ Managed Print Services program and Ellumina™ interactive digital signage.
