Description
Job Summary:
The Operations Coordinator provides administrative, analytical, and systems support to the Plant Director and Sr. Operations Manager. This role serves as a central coordinator for operational processes, ensuring follow-through on actions, maintaining management systems, organizing critical information, and supporting operational decision-making through reporting and analysis.
The position is responsible for coordinating production schedules, documenting meetings, maintaining action registers, supporting root cause analysis processes, auditing management systems, and preparing reports that enable the leadership team to execute effectively.
Responsibilities of the Position:
Operations Support
- Support the Plant Director and Sr. Operations Manager with daily operational coordination.
- Maintain calendars, meeting schedules, and operational priorities as assigned.
- Prepare reports, presentations, and operational communications.
- Coordinate and track department deliverables.
Production Scheduling Support
- Assist in creating, maintaining, and communicating production schedules.
- Monitor schedule changes and update stakeholders.
- Identify scheduling conflicts and escalate risks.
- Maintain schedule documentation and revisions.
Daily Management System Administration
- Maintain Daily Management boards and associated reporting.
- Ensure KPIs are updated accurately and on time.
- Support preparation of leadership meetings and review materials.
- Track performance trends and identify missing information.
Action Management
- Capture actions from operational meetings.
- Maintain centralized action registers.
- Track due dates, owners, and completion status.
- Drive accountability through routine follow-up.
Root Cause Analysis (RCA) Coordination
- Maintain RCA tracking systems.
- Ensure investigations are completed according to expectations.
- Monitor corrective actions and effectiveness reviews.
- Compile RCA summaries and trend reports.
Data Analysis & Reporting
- Collect, organize, and analyze operational data.
- Prepare recurring reports for leadership review.
- Develop dashboards and performance summaries.
- Investigate operational trends and support special projects.
Auditing & Compliance
- Audit operational systems for compliance to standards.
- Verify completion of required documentation.
- Identify gaps and opportunities for improvement.
- Provide audit findings and follow-up recommendations.
Continuous Improvement Support
- Support implementation of operational improvement initiatives.
- Maintain project tracking logs.
- Coordinate project updates and status reporting.
- Assist with standardization efforts across departments.
Other duties as assigned by Management.
Requirements
Knowledge/Skills/Abilities:
- Ability to influence without authority
- Ability to ensure actions are documented, assigned, and completed
- Ability to maintain accuracy of reports, schedules, and management systems
- Ability to identify issues and follow through until they are resolved
- Ability to turn information into clear updates and actionable insights
- Ability to help move projects and initiatives forward quickly
- Bilingual in Spanish preferred, but not required
Education and Experience:
- Associate degree, bachelor's degree, or equivalent work experience
- Experience supporting operations, manufacturing, scheduling, project coordination, reporting, or administrative functions
- Experience working with Excel and other Microsoft Office applications
- Experience in a manufacturing environment
- Experience with production scheduling, reporting, or performance tracking
- Experience supporting continuous improvement, audits, or problem-solving activities
Food Safety Responsibilities:
- Attend all food safety training sessions (GMP, SQF, HACCP, Allergen, Food Facility Security, Preventing Foodborne Illness)
- Participate in company GMP walks
- Enforce company rules regarding food safety and monitoring
Working Conditions:
- Office setting and warehouse environment with temperature range of 55 – 80 degrees
- This position may require the employee to work weekends or shifts other than their own to meet the needs of the business.
Physical Requirements:
- Regular walking through manufacturing and warehouse areas.
- Ability to stand and walk for extended periods during audits and observations.
- Ability to use computers and office equipment frequently throughout the day.
- Occasionally lift up to 20 pounds.
- Ability to wear required PPE while entering GMP environments.
Skills Required
- Associate degree, bachelor's degree, or equivalent work experience
- Experience supporting operations, manufacturing, scheduling, project coordination, reporting, or administrative functions
- Experience working with Excel and other Microsoft Office applications
- Experience in a manufacturing environment
- Experience with production scheduling, reporting, or performance tracking
- Experience supporting continuous improvement, audits, or problem-solving activities
- Ability to influence without authority and ensure actions are documented, assigned, and completed
- Ability to maintain accurate reports, schedules, and management systems
- Ability to identify issues, follow through on resolutions, and provide actionable insights
- Bilingual Spanish proficiency
- Ability to work weekends or shifts other than the employee's regular shift
- Ability to stand and walk for extended periods, occasionally lift up to 20 pounds, and wear required PPE
What We Do
Creative Werks is a packaging company specializing in co-packing, manufacturing, and design solutions for consumer packaged goods (CPG) brands, helping them bring innovative products to market efficiently and sustainably.
