Production / Project / Installation Manager
Creating a fresh solution to bath remodeling, Bath Planet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
Primary Purpose & Function
America’s number one growing Acrylic Bath System Company, Bath Planet of Northern LA is seeking a Production Manager/Installation Manager in our Monroe, LA and surrounding areas. We offer a very competitive compensation package.
Job Responsibilities
- Experience in acrylic bath systems is a requirement.
- Quality Assurance experience required.
- Participate in Hiring & Training
- Review time sheets
- Review job duties
- Manage the installation team
- Ensure they meet their accountabilities
- Maintain 100% customer satisfaction
- 100% Positive feedback from customers on installers
- Contact customers 1 week after install for satisfaction review
- Contact customers on a weekly basis to keep them informed of the production timeline.
- Request customer for referrals, or remind them of program
- Planning/Schedule all installations
- Review contracts with Sale team prior to ordering
- Order all products
- Complete permits if required
- Manage relationships with vendors
- Manage incoming products and warehouse
Upcoming installs:
- Placing all material orders
- Setting install schedules
- Quality control & install training
- Prepare customer folder
- Prepare/gather product together for installers
- Maintain customer folders and production in our CRM
- Assist Installers issues during installation
- Collect Installers Time sheets, Receipts for payroll
- Collect from installers completion certificates and money collected
- Maintain calendar and update with installs scheduled. (Google)
- Maintain calendar for installers requested off days
- Coordinate all warranty and service calls
- Review your job cost to determine recommendations for improvement
- Complete analysis on root cause of service calls
- Review information with Owners and what next steps are
- Take appropriate action to resolve
What We Do
Bath Planet of Western PA provides affordable acrylic bathroom remodeling solutions and refit systems. Our aim is to design The Bath of Your Dreams while keeping it comfortable. Our in-home design consultants will sit down with you and walk you through your custom bath remodel. We proudly hold the Good Housekeeping Seal and provide all of our customers with a Lifetime Warranty on both our products and the labor in installing them. Everything Bath Planet has to offered is 100% Manufactured in the U.S.A.
