ABC Imaging is currently seeking a Client Relations Manager to become an integral member of our team.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Produces high quality deliverables for clients to meet deadlines.
- Manages all administrative responsibilities to meet all technical and billing requirements (Meter Reads, Time Reporting, and Equipment Maintenance Management).
- Organize all aspects of the workforce for the shop in a professional manner to ensure all deadlines are met and all projects are completed within budget constraints (including staff and project scheduling, work hours, etc.).
- Ensure that all equipment is properly maintained and upgraded.\
- Recommend new acquisitions that will increase productivity.
- Checks accuracy of billing (verifies pre-work order, pre-billing, and final billing files) daily and helps resolve billing issues on all jobs.
- Escalates all open helpdesk tickets daily.
- Assists Major Account Managers with accounts by sharing new information, contacting clients, visiting their clients, and hosting and attending seminars and events.
- Reviews and keep the Client Relations Operations Manuals updated.
- Communicate on a regular basis with the Client Relations District Manager regarding client and staff concerns.
- Manages inventory and organize supplies.
EDUCATION, EXPERIENCE & SKILLS REQUIRED:
- High School Diploma, bachelor’s preferred
- At least 2 years related to print experience is a plus
- Knowledge of equipment and production materials.
- Demonstrated leadership to motivate and monitor the progress of all employees.
- Superior customer service ability and experience working with customers both over the phone and in person.
- Ability to speak knowledgeably about department capability and company to potential and existing clients.
- Highly developed organizational skills.
- Ability to handle multiple tasks while maintaining focus.
- Ability to troubleshoot software/hardware problems.
- Ability to communicate effectively with employees when delegating work and explaining procedures and processes.
Skills Required
- High school diploma
- Bachelor's degree
- At least two years of related print experience
- Knowledge of equipment and production materials
- Demonstrated leadership ability to motivate and monitor employees
- Superior customer service ability and experience working with customers by phone and in person
- Ability to discuss department capabilities and company information knowledgeably with clients
- Highly developed organizational skills
- Ability to handle multiple tasks while maintaining focus
- Ability to troubleshoot software and hardware problems
- Effective communication skills for delegating work and explaining procedures and processes
What We Do
A global, One-Stop Shop for all your printing needs from business cards to posters, billboards and blueprinting for highest quality at the lowest and best prices. We provide excellent product, fast and reliable service with quick turnaround time. We will impress you! ABC Imaging has locations throughout USA, Middle East, UK and China, providing full service solutions customized to your specific requirements for printing and installation of point of purchase, marketing rollouts, on-site and off-site printing and copying, marketing proposals, reprographics and blueprinting. We provide full service design, prototyping and packaging. We supply and install temporary walls (Modular Barricades) and apply branding graphics for segregation of construction areas within shopping malls, airports, train stations and public spaces . Custom finishing, cutting, C&C routing, laser cutting and engraving, vehicle wraps, buss, truck and train wraps. We print postcards, calendars, canvas photos, photo-books, t-shirts, mouse pads and all other promotional products. Sell and service printing equipment, 3D printers, laser cutters and computers.
