Production Guarantee

Our Company

NEP is Australia’s leading provider of outsourced television production services.

We are always looking for great people to join our team; people with a passion for people and teamwork helping us deliver exceptional results for our clients.

NEP Australia is currently looking for a Production Guarantee / Technical Manager (Hub) to be responsible for leading the delivery of broadcast productions within NEP’s Hub environment — ensuring seamless execution, high-quality output, and superior client experience.

The position

This role is based on site at NEP’s Hub facilities, which are at the forefront of centralized and remote broadcast production, delivering world-class content through cutting-edge IP infrastructure and global connectivity.

The Production Guarantee acts as the primary client-facing technical representative, providing day-of-production leadership, coordinating between production teams and technical staff, and ensuring all systems, workflows, and personnel perform to NEP standards.

The Production Guarantee / Technical Manager supervises Hub-based operations during live productions, guaranteeing that the technical, creative, and client expectations are achieved efficiently and reliably.

This full time position working on live sports broadcasts includes regular weekend and evening work when Tier 1 sports are being played.

Key Responsibilities but not limited to:

Client & Production Liaison

• Serve as the main point of contact for production clients on-site or remotely during live Hub operations.
• Translate client production requirements into actionable technical workflows and staffing plans.
• Manage client communications during setup, rehearsal, and live broadcast — ensuring clear updates, confidence, and proactive support.
• Collaborate with Production Managers, Directors, and Engineers to align on production deliverables and contingency planning.
• Support client feedback, issue tracking, and post-event reporting to ensure continuous improvement and strong relationships.

Operational & Technical Management

• Supervise all technical operations within the Hub during assigned productions, ensuring delivery aligns with broadcast standards and client expectations.
• Oversee the configuration, readiness, and performance of systems including video, audio, routing, replay, comms, and IP infrastructure.
• Coordinate operational teams (e.g., Vision, Audio, EVS, NOC, Transmission) to ensure synchronized execution of live events.
• Monitor the flow of signals and data between Hub, OBs, and remote locations — ensuring reliability, redundancy, and compliance.
• Lead operational readiness checks, rehearsals, and live transmission monitoring.
• Escalate and resolve technical incidents swiftly, balancing client communication with technical troubleshooting.

Supervision & Team Leadership

• Act as the on-shift operational lead for assigned Hub productions.
• Supervise, guide, and support operators, engineers, and workflow specialists during live productions.
• Provide hands-on mentoring for junior staff and freelancers on systems and client service standards.
• Ensure clear handovers between shifts, accurate documentation, and adherence to daily production schedules.
• Foster a collaborative, respectful environment focused on excellence and accountability.

Planning & Coordination

• Participate in pre-production planning sessions with NEP’s production and engineering departments.
• Review production briefs, technical riders, and resource allocations ahead of each event.
• Coordinate with engineering to schedule maintenance, testing, and setup in alignment with production timelines.
• Contribute to post-event debriefs, technical reviews, and client feedback sessions.
• Support scheduling and resource planning for Hub operational staff.

Quality, Safety & Compliance

• Ensure NEP’s technical and operational standards are consistently upheld across all productions.
• Maintain accurate logs, incident reports, and quality control documentation.
• Uphold NEP’s broadcast compliance, safety, and data management policies.
• Promote safe working practices and ensure technical setups comply with WHS and electrical safety standards.

Required skills and attributes:

• Minimum 5–8 years’ experience in live broadcast or technical production environments.
• Proven experience in a client-facing, supervisory, or guarantee-style role within broadcast operations.
• Strong understanding of Hub or centralized production workflows and IP-based broadcast systems (SMPTE 2110, Dante, MADI, NMOS).
• Excellent interpersonal, communication, and customer service skills.
• Demonstrated ability to manage high-pressure, fast-paced live production environments.
• Experience coordinating multidisciplinary teams (vision, audio, replay, comms, and transmission).
• High proficiency in fault diagnosis, operational coordination, and incident management.

NEP believes that, first and foremost, the efforts of our people are what contribute to our successes. We offer a range of benefits that assist our team in their professional development and wellbeing, including:

• Salary continuance insurance
• NEP Days – additional 5 days of leave per year (conditions apply)
• NEP Travel benefits & discounts including Qantas Club Membership
• Discounts through Employment Hero Work app
• Employee Assistance Program

If you feel you have the right match of skills for this position and are available to work weekends submit your application today!

Only shortlisted candidates will be contacted.

About Our Process

At NEP, we are committed to employing individuals who align with Our Values and meet the requirements of the role. As part of the recruitment process, there are several checks which may be conducted to demonstrate applicants' suitability for a role including police / criminal background checks, right to work checks, and reference checks.

NEP is the largest media technology partner for content producers of live sports, entertainment, and corporate events globally. For more than 35 years, NEP has been delivering innovative products and services that enable clients to make, manage and show the world their content—anywhere, anytime, on any platform.

As a trusted partner working on some of the largest productions in the world, NEP offers a complete set of end-to-end solutions, from content capture to distribution—including a growing portfolio of transformational cloud-based, software-based and virtualized technologies.

• NEP’s Live Production solutions range from AV services and live audience enhancements to traditional outside broadcast and cutting-edge centralized and cloud production.

• NEP’s Virtual Production solutions start at the creative stage and end with exceptional execution across ICVFX, augmented reality, LED stages and more.

• NEP’s Media Processing solutions provide the tools and products our clients need to ingest, edit, store, search, manage and distribute their digital assets to rights holders across multiple platforms.

Headquartered in the United States, NEP has operations in 25 countries with over 4,000+ employees. Together, NEP has supported productions in over 100 countries on all seven continents and is still growing. Clients range from the leaders in sport, music, film and TV, to major corporate brands, agencies, to new content owners and creators all around the world.

Anywhere, anytime, on any platform—we help our clients make, manage, and show the world their content.