Production Coordinator

About Felix

Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health. Felix creates digital-first solutions that increase access for common healthcare needs such as sexual health, weight loss, testing and diagnostics, and more. Founded in 2019, Felix’s approach to healthcare encompasses assessments, prescriptions, fast and discreet delivery, and ongoing healthcare support — all online.

Felix has delivered 24 quarters of consecutive growth in both revenue and profit, making it one of Canada’s fastest growing tech companies. But more importantly, more than 1 million Canadians trust Felix for their everyday healthcare needs.

Creative at Felix

At Felix, we believe that creative expression is at the core of achieving our mission. By demystifying complexity, removing stigma, and increasing access, we can deliver care that truly puts patients first.

You’ll be joining a tight-knit team of marketers and creatives that collaborate closely to create a beautiful and cohesive experience for patients throughout their journey.

The Role

We are seeking a Creative Coordinator with a strong understanding of performance marketing, creator and production talent sourcing and management, and production workflows to join our team. Reporting to the associate creative director, you will collaborate closely with our team of strategists, designers, video editors, and content creators to bring concepts to life. This role requires exceptional organization, time management, and communication skills, as you will manage a high volume of creative under tight timelines while maintaining a high standard of quality.

In this role, you will:

• Build and maintain a vetted roster of creators, actors, photographers, videographers, and production assistants, complete with rate cards, availability, and specialties

• Orchestrate weekly project plans and daily schedules, ensuring creative deliverables hit every deadline from ideation to launch

• Negotiate rates, issue SOWs, and track POs/invoices to stay within defined budgets

• Source locations, props, and wardrobe as needed; oversee production days when required

• Translate creative briefs into clear shot lists, call sheets, timelines, and deliverable checklists

• Brief content creators, actors, and creative partners, including photographers, videographers, editors, and designers, while maintaining strong working relationships

• Run post-shoot feedback loops to identify improvement opportunities and ensure consistency across deliverables

• Secure all required usage rights, model releases, and compliance documentation before production begins

• Ensure deliverables meet the brief, adhere to brand guidelines, ad platform specs, and compliance requirements as needed

• Perform first-level QC, identify pacing, story flow, or visual issues and coordinate quick turnarounds with editors and creators

We’re looking for someone who:

• Has 3–5 years in creative project management, production, or operations

• Has a proven track record of improving creative processes in a growth-stage environment

• Experience in the Performance Marketing industry is a huge plus

• Is extremely organized and can manage a variety of creative requests and deliverables, from a wide range of creative partners and stakeholders

• Has strong project management skills and is an exceptional communicator

• Maintains strict adherence to industry regulations and legal requirements

• Is a self-starter and can juggle multiple priorities in a fast-paced environment

• Obsesses over details and has a genuine passion for continuously optimizing the production processes

• Is kind and empathetic, and genuinely excited about the possibilities in the healthcare space

Benefits

• Full medical, dental and vision benefits

• Maternity/paternity policy

• 4 weeks vacation (3 weeks anytime + 1 week during the holidays)

• Competitive compensation

• Stock option grant

• Remote first, work from anywhere in Canada

• Incredible culture powered by a highly collaborative and high-performing team

• Large impact at an early-stage technology company

• Professional development opportunities, working closely with founders and the senior leadership team

Open vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing [email protected].