Join Our Team!
Connecticut Appliance & Fireplace Distributors (CAFD) is seeking a dependable, highly organized Production Coordinator to join our team. This is primarily an administrative and customer service position responsible for coordinating delivery, installation, and service appointments. The Production Coordinator works closely with customers, Sales, Warehouse, Delivery, Installation, and Service to keep jobs organized, properly documented, and moving according to schedule.
This position is a good fit for someone who enjoys a fast-paced environment, communicates confidently with customers, and can manage multiple schedules, and priorities throughout the day.
Schedule:
Monday-Friday, 7:00am- 3:30pm
Pay:
$25.00-$28.00/hour D.O.E
Position:
Full-time, on site
Essential Duties and Responsibilities:
- Coordinate and schedule customer deliveries, installations, and service appointments.
- Communicate regularly with customers by phone and email regarding appointments, scheduling and project status.
- Work closely with Sales, Warehouse, Delivery, Installation, and Service personnel.
- Confirm products, materials, measurements, permits, work orders, and required documentation are ready before scheduled appointments.
- Maintain accurate schedules, project records, ERP information and communication notes.
- Monitor upcoming jobs and proactively identify scheduling or documentation issues.
- Consistent follow through on commitments, proactively remove obstacles, and deliver high-quality results.
- Resolve routine scheduling conflicts and communicate changes promptly.
- Review completed jobs and supporting documentation before final closeout.
- Assist with periodic inventory cycle counts.
- Perform other related duties as assigned.
Qualifications:
Required
- Strong customer service and communication skills
- Comfortable handling a high volume of telephone and email communication
- Strong computer skills and ability to learn business software
- Excellent organization and attention to detail
- Ability to manage multiple priorities and changing schedules
- Strong problem-solving skills
- Ability to work independently while also functioning effectively as part of a team
- Dependable and professional
Preferred
- Previous experience in dispatching, scheduling, service coordination, construction coordination, or similar position.
- Experience coordinating field technicians, delivery personnel or installation crews.
- Experience working with an ERP, scheduling, or service-management system.
- High-school diploma or equivalent
- One or more years of related administrative, customer service, scheduling, or dispatch experience.
Dispatcher, Service Coordinator and Scheduling Coordinator candidates are encouraged to apply.
Benefits:
- 401k with company match
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid time off
- Employee discount
About CAFD
Connecticut Appliance & Fireplace Distributors is an established appliance and hearth retailer serving homeowners, builders, remodelers, and trade professionals through Connecticut. Our Production team plays an important role in ensuring that our customer's deliveries, installations, and service needs are coordinated accurately and professionally.
This position is primarily office-based, with occasional activity in our warehouse as needed.
* This job description provides a general overview of the position and is not intended to be an exhaustive list of all responsibilities or qualifications.
Skills Required
- Strong customer service and communication skills
- Ability to handle a high volume of telephone and email communication
- Strong computer skills and ability to learn business software
- Excellent organization and attention to detail
- Ability to manage multiple priorities and changing schedules
- Strong problem-solving skills
- Ability to work independently and effectively as part of a team
- Dependable and professional demeanor
- Previous experience in dispatching, scheduling, service coordination, construction coordination, or a similar position
- Experience coordinating field technicians, delivery personnel, or installation crews
- Experience with an ERP, scheduling, or service-management system
- High school diploma or equivalent
- One or more years of related administrative, customer service, scheduling, or dispatch experience
What We Do
Connecticut Appliance and Fireplace Distributors (CAFD) is a family-owned business serving Southington and communities across Connecticut. It specializes in premium appliances, fireplaces, and outdoor living solutions for homeowners and builders. The company emphasizes exceptional customer service, community involvement, and innovation, and has expanded its product lines and services over time. CAFD helps customers update kitchens, create comfortable hearths, and improve outdoor living areas with personalized, high-quality solutions.
