Production Control / Customer Service Coordinator

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What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to market.
Job Responsibilities:
Scope of Position

• To ensure customer shipping requirements are met and exceeded to the highest standards of customer service. Immediately escalate any deviations to Management & support Materials Team in day-to-day responsibilities.

Minimum Requirements

• High School diploma or equivalent, post-secondary program an asset
• 2 - 3 years' experience working in a shipping / production environment
• Familiarity with automotive Tier 1 and Tier 2 customer shipping procedures and portals
• Experience with MRP software preferred
• Excellent communication skills, both written and verbal
• Self-motivated
• Able to work independently
• Strong organizational skills, with the ability to manage multiple tasks
• Strong attention to detail
• Experience with Microsoft products
• Physically able to perform the essential duties of the position.
• (Optional) - Preferred but not required
• Familiarity with EPICOR CMS software
• Experience gained working inside Magna
• Knowledge of Ford DDL / SDS / SIMS systems and related procedures
• Knowledge of Chrysler SMART / DRIVE systems and related procedures
• Knowledge of GM Supply Covisint systems and related procedures

Job Specific Responsibilities

• Travel and work between both Deco East, Deco West and P&F buildings
• After hours follow up with e-mails/portals/phone calls required
• Work Canadian statutory holidays as required
• Work weekends as required
• To process all EDI releases and manual releases
• To plan and control shipments
• Monitoring of customer inventory system queries in a timely manner (if applicable) or providing backup to do this (requires complete familiarity with Ford DDL, Chrysler SMART, Honda systems)
• Customer delivery performance 99%
• Responsible for all transportation, logistics and premium freight for customer base
• Develop customer relationships and provide Best-in-Class service
• Maintain daily inventory and cycle count adjustment
• Daily loading of releases, into the MRP software
• Monitor customer releases daily. Investigate variances & notify the team of any significant changes in customer demand
• Maintain and arrange, all routing instructions, routers and expedites, as required
• Maintain MRP data integrity
• Maintain production control contact with all assigned customers, as required
• Departmental Inventory/Reduction/Accuracy targets
• Set/Verify schedules for equipment
• Communicate with suppliers to ensure materials are delivered as required
• Create work instructions for daily, monthly, yearly responsibilities and be able to cross-train as required
• Ensure schedules/reminders are in place to complete critical monthly & yearly tasks
• TS16949 awareness and adherence
• ISO14001 awareness and adherence
• Work safely and within the guidelines of the Deco Employee Handbook
• Commitment to continuous improvement and workplace safety
• Other duties as may be required.

General Responsibilities

• Accepts personal responsibility to plan and conduct their work safety in compliance with the Occupational Health & Safety Act as well as company policies and guidelines.
• Responsible for good housekeeping in your area
• Lean Manufacturing and 5S concepts awareness and adherence
• Commitment to continuous improvement and work place safety
• Office environment with work required on the shop floor on an occasional basis. Required to be on-call at times and occasional evening or weekend work to meet deadlines.

Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
AI-Assisted Screening Disclosure
As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.
Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.
If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.
Worker Type:
Regular / Permanent
Group:
Cosma International